ルブランリゾートサントリーニ - 二つの豪華な家

Dear Mr. Michael, First and foremost, we feel it is important to clarify that this review was posted only after we rightfully declined a refund request, which was accompanied by inappropriate pressure and what we can only describe as a form of blackmail. It is unfortunate when guests resort to such actions in retaliation. We stand by the integrity of our policies and the quality of our hospitality. We strongly encourage all prospective guests to review our listings across all major platforms, where our consistent high ratings and exceptional guest feedback speak for themselves. We remain committed to providing an outstanding experience to every guest who respects the standards and values we uphold. We thank you for choosing our property for such an important occasion in your life. It was our pleasure to host you, your family, and your friends during your wedding preparations. We were disappointed to read your recent review, especially considering the sequence of events that led to it. It appears that your feedback may have been influenced by our decision to decline your request for a refund, which we believe was handled fairly and in accordance with platform policies. To clarify a few points for transparency: • We kindly accommodated your early arrival request by allowing members of your group access to the property several hours before the official check-in time—something we do as a courtesy, and which most guests appreciate. • Despite multiple requests, the required check-in information (such as passport details) was not provided for any of our guests (your group) . This is a legal requirement in most countries, and we encouraged you to comply with it without interrupting your wedding preparations. We even followed up via WhatsApp to avoid disturbing you directly. • Regarding the bathrobe’s part which was found in the pool’s skimmer, we would like to remind to you that it was missing the second day from the third bedroom and obviously your friend forget it at the yard and felt in the pool with the wind!!! • Minor damages were noted after your departure (broken glassware, door handles, and a shower fitting). Despite these, we did not deduct any charges or raise any issues during or after your stay, out of respect for your special event. • A reported issue with one toilet was addressed within minutes—specifically, within 3 minutes !!! of your message. We acted promptly to ensure your comfort. We have submitted all relevant documentation, including photos and messages, to VRBO for their review. We trust the platform will take appropriate action based on the full and accurate context. We always strive to provide the best possible experience to our guests, and it is disappointing when reviews do not reflect the efforts we make. However, we remain committed to maintaining a high standard of hospitality and integrity. Sincerely, Le Blanc Resort team