Our holiday was ruined by the extremely unsafe, unhygienic and poor condition of the house. Below standards for FHL property requirements and health and safety.
- Green cloudy swimming pool. The gardener treated the pool daily with chemicals. The last day the pool cleared but we left that morning.
- AGA out of service. Dougie explained the AGA had been lit for the owner's wife who stayed the week before us but as it had gone out by our arrival an engineer would need to be called out but this was not possible whilst we were there. Since leaving the owner has explained the AGA isn't normally used during the summer.
- Central heating. Access to controlling the central heating was in the padlocked cellar. Not all the rooms have radiators, instead there was ONE old floor electric heater for the house.
- Large door between the living room and dining room was propped up by an armchair as the door was hanging on one hinge.
- House extremely dusty, cobwebs in every room. Carpets, furniture, linen, towels stained and marked.
- Extremely strong smell of cigarette smoke, so intense we were unable to use the bar.
- TV aerial cable broken.
- Fire place dirty and metal grate broken.
- Multiple plug sockets are unserviceable.
- Baby stair gate broken.
- BBQ rusty, unable to use
- Hot tub jetty flooring area, very dangerous due to moss/dew/slim.
- Bathrooms. Dirty. Shower drain blocked.
- Cot & travel cot. Old, rusty, dirty.
- House damp
- Fridges broken, wasted over £100 worth of food.
- Extractor fan. Broken.
- First aid kit. partly used bandages, most items missing.
- High chair. Filthy, rusty, no safety harness.
- Bin. Broken with a large piece of metal protruding out.
- Kettle. Filthy
- Utensils. Most were broken and unfit for purpose.
- Dirty piping left in a bag on the floor.
- Mop & bucket. Unhygienic, mouldy, sat in filthy old water.
- Fire alarm system is old, badly wired and unsafe.
- Windows for fire escape routes are sealed or locked.
- Overloaded plug sockets or multiple extension leads linked together.
- No fire blanket or extinguisher in the kitchen or property.
- No visible fire escape routes from the rooms or exit lighting.
- No evidence of PAT testing anywhere in the property.
- Electrics are below current BS7671 standards.
Owner has offered £200 compensation, an insult considering the problems and price we paid. Shocking attitude, accusational and difficult to reach. Photos need updating.