Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall, we had a nice stay at Moss Creek Lodge. It's a lovely cabin that was easy to find and convenient to attractions, yet it is located in a quiet area that feels very private. The place was comfortable and relaxing, but it could have been significantly better with a greater attention to detail being given by the cleaners and the management. The managers called us on our first morning there to check on us, and they seemed to care about our concerns. I didn't mention everything we noticed as we could look past most things. But in general, it seems that there is a lack of quality control with the cleanings and a lack of regular maintenance checks. I am a professional host and it was not to my standard (which may be higher than some). The outside porches were not cleaned or dusted well, making them less inviting. The screened porch was a big plus for us when booking, but the screens are very old and dirty, and really need replacement. It's harder to see that in the daylight, but at night, it looked very bad. The hot tub had sediment inside it upon arrival, which looked gross and alarming. We notified management when they called the first morning, but we were told that the well pump had been replaced and it wasn't filtered. They said there wasn't much that could be done as it would happen again if they drained and refilled it. I was impressed that the company owner came out to check on us after that call, which was very kind and appreciated. As other reviewers noted, the refrigerator leaks inside so items to get wet. We were also visited by the pesky, window-tapping bird each morning, as other reviewers shared. Bring ear plugs if you hope to sleep in! With better cleaning standards and some much needed maintenance, this place could be very luxurious and higher priced. It has so much potential! It's small, but perfect for a couple. We'd stay again if we knew that some of the issues were addressed.