Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
- [ ] The condo & it’s location were perfect however the horrible cust svc ruined what should have been a great trip. Padre Escapes has no idea what cust svc is, let alone good cust svc as proven by their rude and uncaring reps, Taylor, Gage and Taylor’s shift colleague who gave me the run around and eventually hung up on me TWICE. We chkd in on Wed afternoon & the rep was pleasant informing us ahead of time that the tv in the 2nd bdrm didn’t wk bc it needed a new cable. 2b del Thurs morning,maybe even Wed evening, yeah right 😂.no cable so I called Thurs at lunchtime to inquire about the cable for the tv in the lil ones so we were not limited to sponge-bob 24/7. I was told the cable wire is a guest relations issue.this rep transferred me to the red sea of vm. Persistent, i called back & spoke with ms excuses who stated that they were busy & only had one person handling the guest relation calls, 😳kinda shocking being spring break week but ok.Gave some hours for beach time and called back later in the evening but of course no guest relations at this time because after a busy day that one person must have needed some time at the beach himself or maybe some relaxing tv time with caillou. Somewhat Irritated now, I share my frustration of calling earlier multiple times, leaving a vm and crickets. Of course cust svc employee of the month, Taylor was not tolerating my complaining so she kindly hangs up on me.🤬 Of course more irritated I call back,😖 & 2nd rude girl tells me that Taylor is busy writing up report indicating that I yelled & cursed at her to justify hangin up on me. UNTRUE bcuz my vocab is extensive enuf 2 relay my frustration without cursing.Day 3, Gage, the previous ref busy guest relations mgr who doesn’t return calls informed me that he was unable to fix the box. cou& this time Angelica came by&fixed the cable but no netflix.Next day they changed the code before Ckout thus locking us out of the condo. Owner tip, find another property mgr.