2/10 (非常に不満)
Michele C.
2025 年 11 月 1 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Pool was not fit for children, surrounding edging flags loose at the steps to the shallow end, others loose or cracked, shower basin outside was cracked, the pool was not cleaned twice a week as stated, he came on thursday but the pool was still laced with dirt and the loose grout. It was very cold too but expected. The Villa itself was filthy, we had to clean everything before use, toilets stunk of urine bowl stains, bed bugs in at least one of the rooms, TV did not work the duration of our stay, wires dangerously exposed, no Wifi untill wednesday when they payed the subscription, torn matresses, dead cockroaches under furnature, looked decomposed, cocodamol packets under the bedside cabinet the draws were filthy and stained. It had not been thoroughly cleaned as stated. Bbq unfit furniture broken torn or worn, we found an E-cigarette down one of the sofa cushions which had leaked all over the base, the widows looked like they were cleaned with a greasy cloth, so you could not see out. Door handles a d window handles falling off, patio doors did not operate properly, oven nobs broke or off completely, kettle full of limescale and broken filter, and the sink taps loose.Because we had no internet we did not get the keycode until we arrived - long after check in time, we were not sent the safe code as promised. We had to walk to Penera (free internet) to complain to the manager. The Villa is a health and safety hazzard, unfit for purpose we could not wait to get out
Michele C.
2025 年 10 月に 7 泊滞在
