ヴィラベルデリゾートコンプレックスで6つまでのモダンなアパートメント

Thank you so much, Kevin & Jo, for such a lovely review. It was an absolute pleasure hosting you, and we’re delighted to hear you had another great stay with us. We really appreciate your kind words about the communication, the management team, and the condition of the apartment. Knowing that you found everything clean, well-equipped, and comfortable — especially for a longer stay of 25 nights — means a lot to us. It’s also wonderful to welcome you back for your 5th visit to the complex. We completely understand the appeal of its peaceful atmosphere, and we’re so glad it continues to be the right fit for your holidays. You were fantastic guests, and you’d be very welcome to stay with us again anytime. We hope to see you back soon! Many thanks again

Dear Guest, I would like to start by apologising for the inconvenience caused to you on your holiday, from our very first communication I did inform you that our pool was out of use and gave you every opportunity to cancel, but you informed me on two occasions this would not be a problem. The pools are communal and we do not have any control over the up keep and maintenance of them, there was 8 other pools open the dates you traveled. There was a problem with the sofa, it was only cosmetic and did not effect the function or comfort, which again I informed you about as soon as I heard from my property manager, I also sent pictures before your stay, and once again I gave you an opportunity to cancel but again you informed me this would not be a problem (The sofa was taken away the day after your stay and was completely recovered and back in the apartment one week later) Vila Verde can be quite, thats what not only our guests but other holiday makers and other rentals like about it, we believe we have in no way misrepresented our apartment, and do our upmost to give our guests as much information about the apartment and the island as possible, which is sent to all guests that book, and also inform guests as soon as possible about any changes. I also pre-arranged a taxi as requested by you, to pick up your group and take you directly to your apartment, which is a service we offer for all our guests. The taxi driver (who was still waiting for you at the airport), will take you to meet our property manager who will show you to the apartment, the amenities and facilities and give you the keys. We have found this to be the best way as Vila Verde has some 1400 units, unfortunately you decided to hale your own taxi, so that driver had no idea were our apartment was on the resort. We received your email and immediately contacted our managers who promptly met you at reception and took you to the apartment. You did inform me that you would not be staying for the last five days, we thought it only right as you were not happy, to reimburse you, and made a bank transfer for the five days you would not be staying, the day you checked out on the 4th April. Again I am sorry for the unfortunate circumstances you encountered, we believe we offer fantastic value for money, and the property and facilities on offer are in no way misrepresented, we thank you for your feedback, take it onboard, and will try to improve on your comments.