ベイハウス。 スタイリッシュで広々としたクロナキルティコテージで、素晴らしいウォータービュー

We are pleased that you enjoyed The Bay House and its wonderful location, found it clean and tidy and would like to return to the house again. However, I am very surprised and saddened by your negative comments, especially as I spoke to you during your stay and asked you if everything was okay. You did not mention any concerns at all, other than to say you were a professional gardener and were unhappy with the lawn. Our grounds are maintained every 10 days or so by a landscape gardener. However, as I explained to you, we discovered there was an unfortunate mix up when he went on holiday and unwittingly left us off the list for the gardener who was acting as cover. We are very sorry about this and as soon as we realised there was a problem we had the lawn cut. We have been practically fully booked since Easter and I personally make a point of following up every booking and the response from guests has been glowing. The comfort of our guests is very important to us. You are the first to complain that the master bed was uncomfortable. I’m afraid we do not agree the mattress is worn out. I like a firm mattress and sleep very well on it. You were clearly not happy though, so we have arranged to bring several friends along to try it out (fully clothed!) and canvass opinion. In three years we have never had any issues or complaints about the downstairs bedroom. A piece of the wallpaper has begun to come away at the bottom behind the bed as it was never really stuck down properly, as the decorator was low on paste. We will attend to this and, as we are concerned that this is our first negative feedback, we will make a thorough check again of all the bedrooms. We would have happily dropped off more towels had you said at the time, but I’m very sorry there wasn’t enough left for you and that shouldn’t have been the case. There was an unexpected leak under the smaller kitchen sink a couple of weeks ago which we had fixed immediately. On changeover day when you departed, we saw it was leaking again and had it repaired before the next guests arrived. I apologise that it was leaking, but these things do sometimes happen and we would have had it fixed during your stay had you told us. We are obviously very disappointed with your review as we try so hard to make sure our guests have a fabulous time. We get many repeat bookings and I’m glad you say you would like to stay at The Bay House again.