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Thank you so much for your wonderful review. We are so happy that you and your birthday crew had a good time at the house and would love to welcome you or any of your group back again in the future. Have a happy Christmas. Matt

Hi Kelly, Thank you so much for the lovely review. It was a pleasure to meet you and your party, we are delighted you got out and about in our amazing part of the world and that you found the house to be ideal for your requirements. We would love to have you come and stay again so please bear us in mind when booking your next big party holiday. Matt

Hi Trudy, Thanks for the great review! it was a pleasure to meet you and your family for your early Christmas weekend, we hope to see you back agin in the not too distant future :-) Kind regards Matt & Zoe

Thank you for the lovely review! we are very happy that you and your family had a good time with us at the Elmfield and we hope to see you again in the future. Matt

We are very saddened that our house did not live up to your expectations, and that you did not enjoy yourself. We have been hosting holiday makers here for over 13 years and in that time we have had, on the whole, mostly people come and have a great time with loved ones. We do appreciate any and all feedback as we are constantly working on improvements in the house and on our guest experience. When issues do arise we always do our utmost to address them without delay and we would have much preferred the opportunity to address your issues in person and while you were here. Our mobile phones are always on and it would have taken 2 minutes to switch on the heating (which had not been on all summer and is rarely required in early September). It was an exceptionally rainy weekend when you stayed, TV'S and internet are very hit and miss in this area especially in wet weather, a call or text and we would have immediately got you re-tuned to the strongest service. Likewise bulbs would have been instantly replaced. We don’t usually allow such a large number of dogs in a booking. There is an additional charge for dogs and we always make sure we are clear on the phone about how much there will be to pay, it is unfortunate this information was not relayed to you. During your stay, the pool house changing rooms unfortunately flooded - this was due to 3 dog balls making their way into the guttering. These have been removed. The pool is hired twice weekly by a professional childrens’ swim school and is usually popular with guests. The house has not had a cinema screen for 3 years, we replaced it with a large TV as guests had difficulty using the screen set-up. We have removed all mention from our own advertising but have no control over 3rd party websites. Our 'awful' garden with BBQ, firepit and secluded terraces is usually a hit with guests. We have hosted over 50 weddings here with couples choosing the garden for their ceremony after viewing it. Although it does come into its own in fine weather. Our cleaning service is a professional local company and we have reported the comments to them, they sincerely apologise if you found the cleanliness below parr. Thank you again for your feedback, it’s a shame we didn’t get the opportunity to make your stay better.

Thanks so much for your review Mary, we are really glad you and your mum enjoyed the house. We look forward to welcoming you back to Ilfracombe in 2018!