This listing "sells" itself solely on its location, in the heart of London and within walking distancce to Buckingham Palace and Trafalgar Square, etc. Unfortunately it looks better in photos than in person. It is just a bit "beat up" around the edges, with chipped paint, missing or inoperative lights, etc.
Not only are the outside stairs steep, they are painted black and there is no light at the top landing, making that first step going down potentially dangerous.
While the owners/managers did respond to emails sent prior to the rental, there was zero contact with them during our stay. Nor was there more than the barest materials provided on operation of appliances or the basics of things like a simple bar of soap or toilet paper, no less suggestions regarding the area in terms of places to see or where to eat, get groceries, and the like.
Cooking equipment and tableware was inadequate for even basic meal preparation.
The location was indeed spectacular and compensates in large part for these negatives, but of all the places we have rented from HomeAway/VRBO, over 15 years and in several countries this was by far the only one lacking any evidence of the care we have come to expect from the organization and owners.