The home at Villa Sol Resort (July 27–Aug 3) was spacious enough for our seven adult guests, but the service and amenities were unacceptable. Before arrival, staff demanded photos of me holding my driver’s license and credit card, even though the unit was fully prepaid. In decades of international travel, we’ve never encountered such an invasive and unprofessional request.There were seven people staying in the house.From day one, the dishwasher was broken. Despite repeated calls and emails, no repair was ever made. Staff dismissed our concerns by pointing out they had provided soap and a sponge, forcing us to hand wash dishes for the entire stay. Parking was another headache: only two cars allowed in the driveway, and no clear guidance for additional vehicles—leaving us under constant threat of being towed.Most concerning was a dangerous four-foot-deep hole near the sewer and sidewalk. One guest fell in but fortunately wasn’t seriously hurt. When reported, staff claimed it was the HOA’s problem instead of addressing the hazard.We chose this property to cook our own meals and enjoy a comfortable stay, but were met with poor service, neglected maintenance, and real safety risks. Based on VRBO’s standards, this property fails to meet expectations, and we cannot recommend it.