ランディドノーのビクトリア朝の6ベッド。ビーチまで2分。 Fb Craig-Y-Don Victorian 6bed

Thank you, Sam, for the 5* review! Thanks also on the feedback- we had a review and have replaced some of items...really appreciate these pointers to make improvements where needed. Welcome back any time!

Thanks David! Don't forget to find us direct on fb next time for the best prices! Thanks again for letting me know about gatepost- temporary repair has been made while we wait for builder to rebuild it.

Hi Paul- We didn't receive any queries from you about the television which, as tested, still works fine- we've had a booking since your group with no issues reported about it. There is also a 2nd television in the 2nd, children's, sitting room which at 19 inches is smaller but also works fine. If you'd raised this i could have sent the handyman around to take a look (and/or replace it if it wasn't). The house is a Victorian house and, at £501 received for 12 people for 3 nights (£13.90 pp) in a 3 storey, 6 bedroom house at half term is, i would assert, quite a bargain. I would add that we have had numerous bookings through our other provider and all were 5 star reviews. I'm sorry you're* unhappy about your stay- but more so that you didn't give us an opportunity to address any of your issues. As you can imagine, the house on the corner which is under renovation is very much outside of our control. Thanks again for your booking.

Thanks for the review, Gerard. I was only made aware of the faulty bathroom bulb after your stay. We do have a supply of spare bulbs which I could have directed you to, but I'll make sure this is added to the instructions for future guests (thanks). There is no blind in the shower room as it's not an overlooked window and the damp environment could attract mould. Apologies for the missing curtain rail in the main dining room- we're currently waiting for a new large bay window rail to be delivered after the previous blind was damaged by a guest's child. Thanks again for the feedback- we'll get these addressed.

Thanks very much for the feedback, David. We are part-way through redecoration at the moment having completed about 1/3 of rooms (with the other 2/3 commencing after the half term break). We have also (sadly!) succumbed to replacing the wooden sash windows and these are also being done between guests' stays. We look forward to welcoming you back in future at an even more competitive price through a direct approach. Thanks again Ben & Ailsa

Thanks Kerry- there are upgrade & maintenance works scheduled in September and I'll also renew the table/bench as these are now 3 years old and have seen a lot of use.

Thank you so much for your review - really pleased you enjoyed your stay in the house (and happy to hear the walk along the prom. to the pier was a pleasant one) :-). Hope you'll visit again- don't forget our repeat/direct booking offers! Ben & Ailsa

Thanks very much for the review and feedback, Michael. I came up the weekend after you and put up a new curtain rail for the living room (that the previous guests accidentally pulled down) and effected a temporary fix on the metal bed (until I return with a replacement). Not sure why you didn't have the tv working- it was recently replaced and I had it working straight away on Sky, the firestick and the dvd player. Some of the hdmi cables had been unplugged- not sure if that was the issue. Would have been happy to talk through solving it if you'd called at the time. The cloakroom toilet downstairs is not fitted with a hot water supply, which is quite common in cloakroom toilets in houses such as this where there are also other bathrooms. We'd love for you to stay again for an improved experience next time!

Karen provided a number of photos of things like a ripped cushion, messy cables hidden behind the television and a chipped floorboard. We did not receive any complaints at the time of anything being unclean (the highchair comment will obviously now be passed on). The carpets are extremely clean and are regularly shampooed- i suspect Karen has mistaken one small area of heavy carpet wear with dirt. Attention to detail on items like a tiny piece of ribbon hanging has been passed on to our housekeeper, and the new feedback re. bushes needing cutting back will be addressed immediately. When Karen complained about these items she was offered and given a partial refund as a gesture of goodwill as we take cleanliness and guest feedback very seriously. Karen requested a number of adaptations to the property including installation of new stairgates which were purchased new and fitted by a professional at considerable cost so we were unable to provide a full refund, as Karen has requested. However, all items of feedback have been relayed and the significant majority already completed. We regret that Karen's group were unhappy and left before our housekeeper/handyman could address her concerns.

Thanks very much for your review, Steph, especially the cafe recommendation and details re. parking. Don't hesitate to contact us if/when you wish to return- returning guests and direct bookings benefit from large discounts on standard prices. Have a lovely summer and hope we can accommodate you again in future.

Thanks, Gillian, for your booking and your feedback. As you may have seen we are mid way through a redecoration programme currently and the dining room is yet to be completed so this is helpful. I'll assess that room as a priority.

Hi Margaret- I'm very sorry that your stay was a disappointing one...certainly we pride ourselves on the cleanliness of the house and it seems circumstances on this occasion were simply not good enough. New blinds were installed during this period so apologies that it was during your stay that they were reported as broken. As we were unaware of the curtain issues until afterwards we acted once we knew. The bin issue is a difficult one- Frustratingly, Conwy council only collect the large wheelie bins every 4 weeks so during the summer i have driven up several times to collect excess refuse. I will again feed back your comments again on this point. We have had an electrical review and these points weren't highlighted but I will check and secure these immediately. Regarding recyling we are very clear about the requirements imposed by Conwy council in the property description and in the 3 documents sent at the point of booking, at which point if you had taken exception (although I'm not sure on what basis-?) you could raised that at the time and received a full refund. Regarding hanging space- that's the first time we've had this feedback. We do have hanging wardrobes in all bedrooms except the smaller bunkbed rooms. As for price we are confident that we are extremely competitive when compared with similar sized properties in the area.

Thanks for the feedback, Carol- We have arranged for our decorator to visit in September as we agree a couple of rooms are now looking slightly tired since the big refurb. The house is having a separate deeper clean next week to ensure your cleaning comment is also addressed.