プライベートルーフテラスと大きなプールを備えたアパート

Thanks for your comments, it has been a pleasure to look after you for your booking.

Thanks for taking the time to do a review & we're glad you liked the apartment & had a great holiday. Many people comment about the location & locality to shops / bars / restaurants, the private roof terrace & the large pool & it is these things & I would like to think, the service we offer, that sets us apart from many other apartments in Sharm. You have given us the best recommendation anybody can, by booking to go back again. Thanks again for the review & your bookings & we look forward to you staying at the apartment again later this year.

Thanks for your great review, it was a pleasure to have you stay at our apartment, you'd be more than welcome back any time in the future. I'm glad you enjoyed your stay.

We're so glad you had a great time & loved the apartment. It's also good to hear the local beach is open again & our guest can use it at a negligible charge. We'd love to welcome you back at any time.

Thanks for your review it is much appreciated & I'm really pleased you liked the apartment. We upgraded all furniture & bedding etc in October 2015 so am pleased you like the fact that it is up to date. Our local "managers", Stuart & Tina do a great job of keeping things clean & looking after our guests. Thanks again & we look forward to welcoming you back again.

Thanks for such a great review & I'm glad you enjoyed your stay. I'm really sorry the cleaning wasn't up to standard this time, I have raised this with Andrew, our local manager, to address with the cleaners - apologies. And you're right I can't do anything about the call to prayer each morning! I'm pleased you enjoyed Christmas & New Year in our apartment & really hope we can welcome you back again. I have translated your review below: We had a very nice stay in Sharm el Sheikh. Lee is a super landlord who always answers every question we had beforehand. Also Andrew on site is a good addition, super welcome with explanation where to find what in Sharm. If necessary, he also takes immediate action. The location is fine, everything within walking distance. The only thing Lee can't fix is the announcer who wakes you up every morning at 5:00 am! We turned on the air conditioning to minimize the outside noise. In the apartment itself everything is present, enough towels, bath towels etc. In our opinion, the only thing that could be improved is cleaning. Maybe we were unlucky, but the cleaning organization that was supposed to make sure it was neat before our arrival, failed to do so. Too bad, Lee will have to pay for this too. PS Lee: Thanks again for the bottle of wine at Christmas!

Thanks you for your review and am glad you had a nice holiday at our apartment. I'm pleased you liked our apartment and it had everything you needed and will pick up the comments about the apartment complex with the resort manager. I know there were some building works going on which I informed you about prior to your trip and that it doesn't give very good first impressions. I hope this didn't affect your stay too much. Thank you for your comments about good communication from our local manager, Andrew & myself. We hope to welcome you back again soon.

Thank you for your review, I'm glad you managed to get away and have a nice, relaxing holiday. Communication with you was also good and am glad I could answer your queries prior to the trip and our local manager could deal with any queries when you were in Sharm. The roof terrace is also our favourite place to soak up the sun! We look forward to welcoming you back again in future

TRANSLATION: Very nice apartment. Everything was there that you need in a holiday apartment, and the handover of the keys was perfectly organized. The apartment itself is in good condition, the grounds and the pool need some renovation. It is cleaned every day in any case. We really enjoyed our vacation. The contact with the host was always there and you could reach them day and night if something was needed. Thanks a lot for this! Unfortunately we couldn't use the large roof terrace as we had planned because it was just too hot, maybe next time. I would come back anytime. RESPONSE Thanks for your great review and we're really glad you enjoyed your stay. We will speak to the resort manager about maintenance of the grounds and pool, as it sounds like it has slipped a little due to reduced numbers of guests due to travel restrictions. We would love you have to back to stay again in the future and hope you get to use the roof terrace which is one of our favourite spaces!

Thanks you so much for the great review, great to have you as a returning guest and look forward to welcoming you again. (Review translation below) I had already been in this apartment and I am happy to have returned. Nabq is the area of ​​Sharm that I prefer and the apartment is in a strategic position, near the supermarket and various shops and clubs. The apartment is equipped with everything, sheets, pillowcases, towels of various sizes, beach towels, ironing board and iron, drying rack etc ... You do not have to bring anything 😊� Beautiful roof with beds and sofa ... we have us made the barbecue one evening .... beautiful view of the large pool and on the horizon you can see the sea. Honestly, I can't wait to go back

I'm glad you enjoyed your stay and had a good holiday. I'm sorry to hear of the issue with the drainage smell, this is not something we have experienced on our many visits or any other guest has commented on. I can only assume that there is a specific issue or a blocked drain. I'm not sure if you reported this to the resort manager but I will report this to him immediately and get it fixed. I hope this did not affect your stay too much.

Thank you for your comments & we're really pleased you enjoyed your stay & found the booking process smooth, including airport pick up & drop off. I'm pleased you liked the apartment & all it's amenities. Thank you for your comments about the roof terrace, as the furniture is out in the sun & weather all the time it does age it. We are looking to buy new cushions for the sun loungers in 2019 as we do replace these regularly (new sunbed cushions & cushions for sofas & seats on the roof terrace replaced in Feb 2019). We look forward to welcoming you to our apartment again in the future.

Thanks for your review & we glad you enjoyed your stay & am pleased Andrew managed to look after you when you were there. I have put a translation of your review below for any non French speakers. The place is well located near the shops and quiet, the apartment was lacking nothing with a beautiful private terrace where you can sunbathe quietly with sunbeds, the pool is very large not a lot of people in we had the pool For us all alone very nice to be quiet and very well cleaned cleaned every day. We had not to bring our towels and beach everything was provided with. The owner Mr Lee and very friendly and easy to reach by email and if there is a problem he tells us how to do it.Andrew who manages the apartment is very nice he came to pick us up at the airport and we drive back at the end of the stay.I highly recommend this apartment

Thanks for your review & positive comments. We try to provide everything a holiday maker could need so am pleased this is appreciated. We had the new bathroom fitted in 2017 so am pleased you liked this. We look forward to welcoming you back again in the future

Thanks for your review, our local manager, Andrew, said you had mentioned the electricity charge issue & the fact that a dog went in the swimming pool when you checked out. Andrew is on hand to resolve any issues & I am always available by e-mail & in touch with the resort manager, it is a shame you didn’t mention these things when you were there so we could resolve them during your stay & hope they didn’t affect your enjoyment too much. We have never had an issues with any of these things in the 6 years we have owned & rented the apartment. I would like to address each of your points separately. 1) I originally mis-read your comments & thought you'd paid 4700 Egyptian pounds for electric / water which would have been excessive. After clarification understand you paid 300 Egyptian pounds which at today's exchange rate less than £15 pounds sterling. I clearly state water and electric are additional and for 1 week in the height of summer with air conditioning on with cooking & 3 adults in the apartment think £5 per person is a reasonable amount. 2) You can see the sea from the roof terrace & show photos of the balcony view on the website. We normally walk to the nearest beach (El Balad) which is about a 10 minute walk away, I appreciate some people may prefer to get a taxi in the heat of the summer or use one of the many other beaches which are a taxi ride away. 3) It sounds like there may be a problem with the electric hob if it was taking you 2 hours to cook a meal & I will get this checked out. It is just a normal standard power 4 ring electric hob. I have had this checked & it is working fine - however the markings have come off when cleaning the hob so it is easy to turn this on low power thinking it is on high power, which could explain why things were taking so long. 4) There is absolutely no way dogs should be allowed in the swimming pool & I raised this immediately with the resort manager once Andrew let me know you made this comment yesterday. I can only apologise for this. It is a real shame you had these issues & we couldn’t deal with them when you were there. We have many happy guests returning time & time again & I am really sorry to hear not everything was perfect as it should be. I can assure you I will raise all of these issues with the resort manager & will e-mail you separately to progress further.

I'm so pleased you enjoyed your stay at our apartment. We try to make it as easy as possible for guests before & during their stay & provide everything we can. We hope you'll come back again soon.

Thanks so much for taking the time to do a review. We're really pleased you like the apartment & would recommend it to others

Thanks for your review. I'm really pleased you liked the apartment & the large pool & roof terrace are the things that many people comment on

Thanks for your review, very much appreciated. I'm pleased you liked the roof & pool. Thanks for commenting on the fact that bars, restaurants & shops are all within walking distance. I know with some apartments you need a taxi to go everywhere, so we like the fact that everything is in walking distance. Thanks again for your great review

Thanks for your review. I'm really pleased we could help you out for your special day & you enjoyed everything for your wedding. The wedding photos around the pool looked really good. We do you you'll come back to stay again soon

Thanks for your review & am pleased everything went smoothly from start to finish & you had a great time.