Our experience with this condo was amazing. From the communication after we booked, to the quick return of our security deposit after we left. Our only regret is that we could not stay longer!!!
Hanna, the condo owner, was quick to answer any questions both prior to and after our stay. Her property manager Cris was also quick to respond.
When we arrived at the Condo, we called Cris and she was there within five minutes. She showed us the Condo and the Grand Venetian facilities and answered any questions we had. The Condo was exactly as advertised. There were five adults in our party, so we only needed three of the four bedrooms. But that fourth bathroom came in handy!!! The condo was very clean and well-maintained. The in-condo washer/dryer was also helpful. They were prepared for our visit with good quality towels and a 5-gallon jug of filtered water for our use. There is also a safe in the master bedroom closet that you can use during your stay.
This facility has a few different pools, all of which were available for our use. They also have a wonderful restaurant that has great food and great margaritas at a wonderful price. If you want decaf coffee, I recommend bringing a box of Starbucks Via with you. The restaurant will provide the hot water, sugar and cream. Otherwise, expect a bottle of Nescafe instant!!! There is a wonderful restaurant outside the facility next door off the beach that has live music, great food, and wait for it...great margaritas. But make sure you order the Grande!!!
One thing about this...there is a door from the Grand Venetian to the beach. Security records your name and suite number when you leave and when you check back in. The only thing is, Security is no longer available to let you in after 8pm. You need to either have a key card (which owners apparently have), or you walk the long way around through the Isla mall. It would be nice if the owner had the key card available for the renters. Similar to the wristbands that all guests need to wear, there could be a penalty if the key card was not left in the unit upon check out. We went to the restaurant once, but probably would have gone more if we had the access card.
If you need a Taxi, Security is available in the lobby to order one for you. This is a very nice service to have. But we found we walked most of the time. There are two malls within walking distance. I fully recommend this Condo to anyone visiting Puerto Vallarta.