We travel and use VRBO and similar services all the time. This has to be the worst experience we have ever had! It started off bad when the management company--Altido--did not send the entry code to the lock box so we could get the keys and then just went downhill from there. I spoke their call center staff a number of times (by the way, I do not think they are in Edinburgh, but rather some call center in Eastern Europe) regarding numerous issues and mostly they just ignored our requests.
I sent a note the other day requesting a 25% discount because of all of the issues we had, but have yet to get a reply. The property is spacious and in a relatively decent location, but filthy rugs, no 'supplies' that you normally get (paper towels, shampoo, dish soap, etc.), TV that didn't work until the last day and all of the other issues, I WILL NOT recommend.
Further, be warned about Altido--if you look them up online you will see a number of complaints about them across Europe. I will NEVER book another location that they manage.
I tried to paste the note I sent Altido into this review, but it is too long. Suffice it to say that I had 18 items I detailed to them about things that needed to be addressed or fixed.
BOTTOM LINE--DO NOT STAY HERE!!!!!!