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So glad you had a great time!! Hope to see you again soon!!

We're thrilled you enjoyed your time at Beach Bux. You're always welcome back any time!

Hi, This house does have a great location. It is a quaint hatteras style home which is perfect for a family. If you would like to send us a message of items that you feel should be address please do. Hope to see you again next year. Thank you Dolphin Realty

Misty, All of the employees at Dolphin Realty strive to put our guests first, to make each and every guest feel like family. I am concerned by the assertions regarding staff yelling at anyone. I would note you may have misinterpreted the need for us to speak louder due to telephone issues post-Hurricane Dorian as Hatteras Island tried to get communications back up and running. I assure you, no one on this staff would ever speak to a guest in a manner you described, so I apologize for any phone issues that may have given you that impression. I'm sorry, and will talk to our maintenance staff, to let them know that a week after Hurricane Dorian, they didn't have all the garbage cleaned to the level you expected upon arrival. You are correct, we do at times have mosquitoes on the Outer Banks, especially after a heavy rain or in this case a hurricane. Bug spray is a great tip for other renters, so thank you for leaving that tip! Most importantly I want to again, as I did on the phone to you and Bryan, remind you, your reservation was through VRBO. You did not have travel insurance with us, or have a direct booking through our office. Because of that you did need to go through VRBO to file a claim on the policy you purchased through them. We also did explain in three separate emails between September 8th and 10th how this process would work if you chose not to travel once Dare County lifted the mandatory evacuation to the area. We are limited on what we can do with reservations made through our partner sites, like VRBO. As for cleaning up at check-out, we do ask our guests to do a light cleaning, I apologize if you didn't see that in the guest license agreement we sent to you twice after you booked on August 28th, ten days before the Hurricane hit Hatteras. We regret that you didn’t enjoy your time here with us at the beach. Dolphin Realty also realizes that immediately following a storm is less than an ideal time to visit the beach, so we hope you’ll reconsider coming back to stay with us sometime. Our management will be reaching out directly to you in order to further address your concerns and thank you again for the feedback!