For the last year, our family has stayed home, fearing to go anywhere in case we should get COVID or spread it, unknowingly. In fact. This was our first venture out, and goodness we were so excited. With my husbands birthday coming up, I began researching and reading through your site, and I felt confident that we could leave our home and take a break from the craziness of the world and step into the cleanest space possible. I knew we could rest easy knowing there was nothing to fear as everything would be beyond clean and disinfected.
Especially now that we live in a world where we’ve all had to increase our cleaning and disinfecting game, I was so sure our little get away would be worry free.
That all changed the moment we walked into our room in the Whale lower level - upon arrival we quickly realized that just wasn’t the case.
Moreover, we left a day earlier than I paid for, because of the lack of cleanliness. The final straw was our daughter finding fingernail clippings in her bed and on the floor by her bed, and we found human and dog hair everywhere - and there was brown splatters, stains and brown chunks on the wall - the place was filthy!!
While I know it’s hard to believe, we are STILL in the midst of a global pandemic. And while your site claimed that you’ve stepped up the cleaning efforts, the room we stayed in was beyond unsanitary. It was the complete opposite.
After noticing food splatters on the floor, and being grossed out, I had to hand mop the floors, and clean the baseboards, and I wiped down all the touch points down with disinfectant wipes. I’m sure it will come as no surprise to know that everything I wiped down was inevitably dirty. The towel was black/brown from the filth I mopped up.
Not only was there zero cleanliness or sanitation efforts made, the level of electrical issues was unnerving: The lighting in one of the rooms was literally a strobe effect - no one could stay in their because the lighting was shorting out. Not to mention the numerous broken face plates on the electrical plugins. If our kids were smaller they’d likely have electrocuted themselves.
For claiming safety was a top priority, our place was missing 2 smoke alarms and there was no fire extinguisher in sight.
Another fun feature was the cable box being taped to the bottom of the TV, the TV which was wall mounted. We kept waiting for it to fall off.
Speaking of electrical issues, as we went to make coffee, the pot shut off mid-brew, and we had to ask an employee to flip the breaker back on as the electricity on the wall where the coffee pot was plugged in to, went out. So the lights, the heater and the electrical plug ins all stopped working.
In the instructions for checking out, it mentions to run the dishes before we leave yet there’s no dishwashing tablets/dishwashing soap? How can you clean and sanitize dishes with no soap? Folks are eating off of the utensils and dishes, and with COVID, you’d think you’d at least leave a few Cascade dishwasher tablets. But no.
For the price we paid for two nights, we could have instead stayed at a safe, clean and well appointed hotel suite on the beach. But I trusted the words on your site.
In trusting your sites promise to provide a clean place to stay, I feel foolish for having spent so much money as the return on that investment found us leaving a day early due to lack of cleanliness, sanitation, and zero safety precautions/measures being followed or made. How can you ensure anyone’s safety when you can’t even mop the floors? If we had babies who crawled, I’d be horrified.
Needless to say we are beyond disappointed and have no plans to return.
From the lack of cleanliness, and the long list of electrical, safety and health violations especially the lack of follo...