If you are looking to stay at the Ritz on St. Thomas, do not hesitate to book with Ken. He is super responsive and helpful. The room itself was well appointed, clean, and we enjoyed to views from the balcony.As noted in some other reviews found on other sites, the Ritz Carlton St. Thomas is definitely a different vibe than other Ritz properties when it comes to service. We found service on the property to be very hit and miss, which we haven’t experienced at other properties of this caliber. That said, we were definitely happy to be staying on the “club” side of the property rather than the hotel side, as we found the overall experience to be far superior on the club side.