レドゥーアルプのアパート、WIFI、スキーツードア、中央

Désolée que vous ayez trouvé l'appartement sale, C'est dommage que vous ayez expliqué plus sur votre commentaire que sur votre email: "Bonjour, Pour votre information l appartement est très sale" Suite à votre email, Je vous ai dit qu'en effet ce n'est pas acceptables, je vous ai demandé si ça ne vous dérangeait pas si j’envoyais les femmes de ménage repasser faire leur travail. Vous n'avez jamais répondu aux email, ni au téléphone donc désolé je n'ai pas pu rectifié le problème. Toutes mes excuses encore.

I am ever so sorry that the guests have had a bad experience in the apartment and cannot apologize enough. However this is the first time I have heard of it, normally complaints are made on arrival and we can change apartments if you are not happy. We were unaware of the guests problems even on departure and no emails were exchanged. To address the problems, the cleaners were changed due to not keeping high enough standards. Unfortunately at the end of the season problems accumulate, however if we are unaware of them they cannot be rectified and build up. Problems with the ventilation of the building in bathrooms has been addressed and work on the building VMC, air ventilation system undertaken. The couches have been changed and a new bed and mattress added to the bedroom. EDF are changing the counter on the apartments within the building as we could not have a high enough power supply previously. The kettle was faulty and has been replaced (problem of power outage). The apartment has had work undertaken to upkeep its standards, however we would really appreciate it if clients could let us know of any problems as they arise as we can sort out replacement apartments, corrections and/or refunds. We hope to keep standards high and guests happy to ensure you have a great holiday. Any questions we can help with please just email.