Our family booked this property for a reunion expecting the “luxurious ranch” advertised. The conditions we encountered fell far below those expectations.One bedroom was unusable for two nights after family member experienced bug bites. We also dealt with a strong sewage odor for two nights. These were serious problems that affected our family’s comfort and ability to enjoy the stay.Housekeeping was also disappointing. We encountered dirty floors and windows, cobwebs, a dirty couch that was unusable, missing pillowcases, and inadequate towels, food splattered walls in the bottom floor, we had to wash the dirty comforters to be able to use them . The pool spa water appeared cloudy. For a property advertised as luxury, the cleanliness and preparation were unacceptable.I contacted the owner about our concerns while at the property and spent months trying to reach a fair resolution. There were repeated delays and promised follow-ups. As of this review, the matter remains unresolved.I’m sharing our experience so other guests know what to expect before booking. Given what we encountered, I was very surprised by the property’s high rating on Vrbo. Our annual reunion is precious time, and we left deeply disappointed. I would not book this property again. I contacted the owner and requested a partial refund due to the serious problems during our stay. He offered an amount that did not reflect the seriousness of the issues and the matter has not been resolved.