Ernie & Sharon are excellent businessmen / business women. They reply promptly, are very professional, and are a pleasure to deal with. The major problem I had with their unit is the air conditioner makes a lot of noise which periodically turns into an extremely loud grinding sound which if on at night will wake you up repeatedly. There is a small ceiling fan that fits into a notch in the ceiling and that makes a lot of noise as well when on high speed. Other issues were the lack of hot water in the bathroom sink, and minor differed maintenance. Not having a spout for taking a bath in the tub was not a problem for me. The shower worked well and the water was plenty warm enough.
Their unit is on the 26'th floor and has a fantastic view, terrific balcony, and the location is excellent. The unit is one of the front and center units with the larger floor plan and can sleep 5 people easily. Instructions provided were clear but despite this, the gals at the check in desk didn't know what to do right away. They finally told me I had to first go down to the Acapulco Connecion storefront in front of the South Tower, check in there, and then return to the front desk. From there there were few problems. The elevators are a bit slow and sometimes crowded with an occasional long wait for access. Sometimes you could hop in and go up and down quickly. Tower staff is friendly and efficient. Housekeeping is excellent which is good because there is a daily fee for it which you pay for upfront upon arrival. The internet was very poor and I used my cell phone to provide me with my wifi. The 4G signal for my Verizon phone was usually very strong. The tower has a few shops and restaurants which i didn't use much. Better deals are all around in other places but the facilities are fine. The main pool is a zoo with families and kids all over the place. I enjoyed the smaller childrens pool infront of the South Tower which had lounges and Palapas available. There was a diving platform between the pools which is excellent for the daring. Overall my stay was excellent, the unit plenty adequate despite the frequent interruptions in my sleep. The view phenomenal. Tip for Ernie & Sandra: Replace the bulbs in the reading lights with small LED's. Perhaps consider replacing the fixtures as well since it is a hassle to have to get on the floor and plug them in and out to turn them on and off. Didn't bother me much since I wasn't there to read.
