プールとジャグジー付きのモダンな独立した3ベッドルームヴィラ-最大8名まで宿泊可能

Thank you so much, Michael, for your review. We are so pleased that you enjoyed our villa for your holiday.

Thank you Craig for your review, we are so pleased to hear that yourself and the family enjoyed your holiday and our villa.

Thank you for your comment, we are very conscious that our guests are fully satisfied with their stay, we are not aware of any maintenance issues other then the sofa bed was slightly unstable which we were not aware of until you mentioned it, when we addressed the problem you insisted it was not an issue otherwise we would have gone to great lengths to have sorted it. Any other things we would be grateful if you could mention them so we can address immediately, again thank you for your review, we welcome any comments that can help us to improve our guests stay.

Hi Paul, thank you so much for the review, we really do appreciate it. We are so pleased that you enjoyed the villa. We are sorry about the pool cover, unfortunately due to the pool being a kidney shape size it’s not that easy to get a roller for the pool cover but we still want to be able to offer our guests the enjoyment of the pool heating. We will continue to look into the option of having some kind of roller in the future. We hope to see you both again soon. Kind regards, Katie.

Thank you so much Paul and Karen for your kind words. We really appreciate you taking the time out to share your experience of Casa Los Pinos with us, I am so pleased that you had a wonderful stay and that Casa Los Pinos topped your list for the best property that you have stayed at in the area. We look forward to seeing you both again soon. Katie

Anne-Laure thank you for your kind words, we really appreciate them and are so happy to hear that you enjoyed your stay in our villa and the outdoor space. We look froward to welcoming you all back soon.

Thank you for your comments, we can only apologize for any areas you were not happy with, we strive every time to make our client's stays a pleasant one and in the 11 years of renting this property, we have only had good comments. We would like the opportunity to cover your points. With regards to any failures in cleaning, this is unforgivable, we have a fully professional local company to carry out this work and never have they let us down. The pool heater was switched on the day you asked for it, when we left, the heater was timed to come on at 4.00 am to which we then received a call from you at around 10.30 pm to say the pool was emptying! You did admit that your daughter had been playing with the heater and had turned a valve, which happened to be the waste valve and a considerable amount of water was lost due to this resulting in a very high water bill to replace. It is stated in your booking agreement, which you signed, that the buttons on the pool or jacuzzi are to not be touched. We were not so concerned about the high amount of water loss, but more the fact that the pool was now colder due to having to refill the pool and to heat this new water, was going to be impossible in a short period of time. It is for this reason that we ask for the pool heating to be confirmed before arrival so that we can get it set up and check it is ok before our guest's arrival. Katie did discuss this with you to which you decided not to have the pool heated. Regarding the electrics tripping, this has never happened before and as you said, Katie dealt with it quickly. Regarding the gas, in normal circumstances a bottle would last at least a couple of weeks and we always have a spare on hand as you did and very kindly you switched this on for us saving us a visit. Regarding the boiler, you informed us, and the earliest we could arrive at the house, was early evening due to the person who could deal with this being committed elsewhere, a distance away. The issue was fixed as quickly as possible and within minutes hot water was made available. Close to 100 visitors can confirm that we strive wherever possible to go over and above expectations, with many of our visitors returning year after year, on this one occasion we obviously couldn’t meet your expectations, please accept our deepest apologies.

Hi Samantha and Family, Thank you for your review on our villa, we are pleased that you enjoyed the villa and its amenities. I would just like to respond to some of the points you have made in your review just to follow up and update you. We do always recommend a car as the villa is not situated in Benissa or Calpe town so the main large supermarkets ie. Mercadona, Consum and Lidl’s, are not within walking distance, and yes, as with most places in Spain there are some hills. I have looked into the Benissa Taxi and have since found out that this year there has been an issue with the taxi service in Benissa. The Mayor of Benissa has a meeting to resolve this issue in the upcoming months. Since the BP garage has recently been installed in Fustera, the taxi rank has now been moved to in front of the Chinese restaurant which I was not aware of, so I do apologise for the mistake that you read. Pre-booking taxis’s has been an issue for the past 20+ years that we have lived in Spain unfortunately, slowly it is becoming more available but not quite fast enough. Generally, when you call for a taxi they will be with you within 5-10 minutes or less. Regarding this stagnant pool that you have mentioned, we have since had meetings with the department in charge for the Urbanization of Altamira, which the villa is located in. We have placed a formal complaint, which has been lodged with the President of the urbanization and there are already plans in place to resolve this, we have a meeting scheduled too. We were not aware that this urbanization pool had been left in this state and we will be following through to get this resolved as a matter of urgency, but we do apologise. We have since had a company round to spray the garden to help with the Mosquitos and we are already looking at the options of permanent installations for future. We really do hope that you will revisit are property again in the future.

Dear Ralf, Thank you for your feedback. We’re glad to hear you found the house clean and had an enjoyable stay overall, though we’re genuinely sorry that some aspects didn’t meet expectations. The coffee machine should, of course, have been properly cleaned. This was an oversight on our part, and we've spoken with our cleaning team to ensure it doesn’t happen again. Similarly, the marked bed sheet should have been picked up on, all linen is professionally laundered and anything not up to standard is discarded, so this was clearly missed and has now been addressed. The garden furniture had been grouped together in a sheltered spot just before your arrival due to strong winds. It’s usually laid out ready for guests, but in this case, we had to protect it from possible damage. We understand this may have looked untidy and not how you expected to find it. I normally message guests to let them know when we’ve done this, so they’re aware on arrival, but on this occasion, I forgot, so that was my mistake, and I do apologise. With the television, we’re aware that due to broadcasting restrictions and the shift towards internet-based viewing, satellite channels have become more limited, especially for international content. This is why we’ve provided a smart TV in the living room, allowing guests to stream their preferred services. The property also has fibre internet throughout, so streaming should be smooth and reliable. That said, we know this doesn’t suit everyone, and we’ll continue to look at ways to improve the setup. Regarding the key safe being left unlocked, this shouldn’t have happened, and we can only apologise. We’ve now made sure this is something that’s double-checked before every arrival. We’d also like to mention that when you reported an issue with the jacuzzi during your stay, we visited the property the same day and were able to sort it out for you straight away. We always aim to deal with any issues promptly and personally, and we’re glad we could get this resolved. We also just want to say that had we known about any of these issues during your stay, we would have done our best to sort them straight away, just as we did with the jacuzzi. We always encourage guests to let us know if something isn’t as it should be, so we can address it and put it right at the time. Following your review, we carried out another inspection of the property and identified a few other areas that required further attention and these have now been addressed. We truly care about maintaining high standards and giving our guests the best possible experience. We’ve also reached out to you privately with a gesture of goodwill, as we’d love the opportunity to welcome you back and provide the relaxing, enjoyable stay we aim for all our guests to have. Regards, Katie

Thank you for your feedback, we're really glad to hear you enjoyed the garden and made the most of the pool and whirlpool during your stay. We were a little surprised by your comment regarding the equipment, as the owners recently invested a great deal of time and care into the property. Just last year, the entrance and driveway were completely upgraded, a new path and feature garden were added, and the interior was fully redecorated. We also carried out a review of the equipment and amenities at that time. We always aim to keep everything in good condition and do our best to make improvements whenever we can between bookings. That said, we genuinely welcome guest feedback, so if there were any particular items you felt could be improved, we’d be grateful if you could let us know, as it really helps us keep the property up to standard for future guests. Thank you.

Thank you Saskia for your lovely review and thank you for your booking for next year, we look forward to welcoming you again to our villa.

Thank you Uwe for your review, we welcoming you back anytime. We love to hear that the villa felt like home for you.