2/10 (非常に不満)
Joan H.
2023年9月16日
良かった点 : ロケーション
気になった点 : コミュニケーション
Great view, disappointing stay.
Highly disappointed with our rental. After final payment was made, Wendy informed us that garage door was broken, fridge was old and needed careful attention, electricity needed to be rationed with appliance use and bottled water needed to be purchased for appliance use. Upon arrival (looking forward to using laundry facilities) found mouldy items in the washing machine. Fridge performance was very poor and freezer was very slow. Musty/mouldy smell radiating from basement of the property was unpalateable.
The first evening the internet wifi stopped working after casual use.....never to return (obviously metered service). While there was a beautiful view (as advertised) from the main living area, covered patio and main upper bedroom, the second bedroom lacked an accessible escape window (regardless of lack of view). Smoke detector was laying loose and uninstalled on dresser in main bedroom (not according to Kibbe manufacturer's requirements).
We felt that the owner was dismissive of our safety and enjoyment of the property and disregarded our concerns and requirements for fire safety, health and well being and internet access.
We are frequent world wide travels with VRBO and have NEVER either complained, left a negative review nor left a property early. We vacated after the first night of a three night stay finding no resolution with the owner.
Joan H.
2023 年 9 月に 3 泊滞在
