I have stayed at another property managed by this group and it was awesome. However, this experience was far different. Originally I booked this place because I planned on bringing my dog. Sadly, she died before the trip. First, I will start and end this commentary by saying that the management group was 100% responsive to all of my contacts. The , downside, none of this should have happened and I should not have had to reach out, three times, due to issues/problems. The beds (both) were uncomfortable, the frame broken on one of them. The HVAC control was resetting itself, such that the temperature increased during the night. The management group was responsive and came to the property twice to reset the thermostat. This should not have happened and the full instructions on resetting the HVAC should be in the house binder. They were not. On Saturday morning of my stay, the Smoke/CO2 alarm in the basement went off, with an oral message to vacate the building. Less than a halfhour later, another alarm in the bedroom was going off. Upon contacting management, they sent their maintenance man who replaced all the batteries in all of the smoke/CO2 detectors. Beyond these maintenance snags, I felt uncomfortable in this home.There were other issues with outside lighting, etc., that were not, in my opinion, as they should be, for a five star VRBO. I paid a handsome sum of money for this and it was not a good experience.