ウォームミネラルズスプリング近くのバケーションドリームハウス

I’d like to clarify a few points so we can address this fairly. We did receive your concern about the bedding at 11:00 PM. However, since this was not reported at the time of check-in or shortly after arrival, it limited our ability to verify the condition and involve the cleaning team immediately. Our team relies on timely communication so we can resolve issues quickly during your stay. That said, we still did our best to respond and provide replacement bedding as soon as possible once we were aware of the situation. We take cleanliness very seriously, and our cleaning team follows a detailed process before each guest arrives. Without earlier notice or supporting photos, it’s difficult for us to fully investigate what may have happened in this case. Regarding the curtains, thermostat, labeled switches, and ceiling fan, I understand how confusing and unsettling that must have felt without proper guidance. We will be updating our guest instructions to make everything clearer and more user-friendly. I also want to clarify that the Ring camera at the property is not connected and is not recording or monitoring any activity. We do appreciate your feedback and will continue working to improve both our response time and guest experience.

Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to RO water system issues, we tried to arrange plumber visit during your stay, and due to poor communication from your end, plumber stop by 2 times each morning after you report a problem and no-one was at your property, and management informed you about plumber visits. We wish we know about the coffee maker during your stay, you did not report any other issues during your stay. Your feedback is greatly appreciated and will assist us in providing better service.