The unit is spacious and in a good location. The balcony is comfortable and the sunsets are fantastic. The unit is dated and could use some upgrades and a good couch cleaning. For next to nothing, the owners could supply pool towels (as all other rentals do) and stock the kitchen with workable kitchen tools from the dollar store. We had to buy a colander but left it. There isn't enough cutlery, no dish rack or a workable corkscrew (little things that could be remedied inexpensively). It was not nearly as well stocked or maintained as all other VRBO units we've rented. Would stay at this property again but not this unit.
Management company is awful. We arrived at the office. 3 hours after check-in time and were told we couldn't get the keys for another 40 min. because the inspector hadn't returned them (3.5 hrs after check-in). This was unacceptable so we were finally given the "master" key told 2nd set would be delivered that evening or the next morning. The next day, I called the office 4 times, left messages and sent 3 e-mails inquiring about the keys. On our 4th day, we finally received an e-mail telling us a message had been left advising us that we could pick up the keys at their office. The phone in the unit didn't have voicemail and we advised in all documentation that we wouldn't have a cell phone and to contact us by e-mail or on the unit phone. (I returned home to Toronto to 2 phone messages regarding the keys...not likely to get those messages.) After all this, management expected us to be inconvenienced and get the keys at their office. Since it was the incompetence of the management company that prevented us from getting both sets of keys at check-in, they should have been delivered. We finally got the 2nd set late on the 4th day after having spent a great amount of our vacation time trying to contact someone. A few days later, the bathroom light bulb burned out. As advised in the contract e-mail, we e-mailed maintenance that we required it to be repaired so we could use the bathroom. I sent 3 e-mails, called 3 times but no replies. Finally, after 3 days, we were told someone would come that day. At check-out no one even asked about our stay. They just don't care. The owners should seriously reconsider using this management company. We've rented through VRBO numerous times and have never had any negative experiences until this rental and company. After this experience, we will never rent any property from Vacation Rental Pros again.