Upon arrival we checked and found evidence of bedbugs included 2 dead bugs, black dots appearing to be bug excrement and tons of bug exoskeleton on right corner of boxpring below mattress. Inspected all other beds and found no other bugs. Immediately called PR property management company to communicate finding and see if there was an alternative place to stay. The only alternative was a house that was not suitable for our family. Since there were 6 of us and the house accommodates 15, nobody slept on the floor with the room with bedbugs. We chose to stay since the property was otherwise nice and appeared to be well-maintained. If we had been a large group or had been forced to sleep on that floor, we would have had to cancel our reservation, cancel our vacation, and just drive back home – 16 hours away. We called Monday to see about a professional exterminator to come out to check other beds for bedbugs and a man named Greg who introduced himself as the President of the PR property management company very rudely explained that we did not see any bedbugs, that they did not exist in the mountains, that he had been in the business for 30 years, and “how old are you anyways – YEAH.” He noted that our option was to leave the property and be refunded for nights we did not stay, or stay and accept the risk. We explained that there were no alternative locations to stay due to the holiday weekend and he told us to “go home then.” The conversation with this man was extremely unpleasant; he was patronizing, insulting, and accusatory, insisting we just wanted money, that we brought the bedbugs, that if it were up to him he would evict us immediately. Due to the hostility of the conversation, we reached out directly to the owner, unsure as to whether the property management company had even communicated the property issue to the owner. The owner was extremely nice, but we were offered no discount for the unused bedrooms which was disappointing since we paid for full use of the house and this floor was unusable. This house has nice views, but the contact at the PR property management company was incredibly vile towards us when we brought a problem with the property to their attention. We love Colorado and love Crested Butte, but will certainly never choose to return to this property again in the future.
