When we walked into the property we were astounded at the condition of the property. It was super dirty. We spent first 2 hours cleaning upon arrival. The outside chairs and table covered in dirt and cobwebs, cobwebs inside cupboards, above the bed and covering everything outside. The outside sitting area needed to be swept, it was covered in leaves, cobwebs, dog hair, rubbish and dirt. Outside chairs rusted. Windows were in a disgusting condition, probably not washed in years. The garden outside was not maintained. Grasses not cut, bushes not maintained, rubbish sprawled out the back, cigarette butts and old dog poo. Children could not play outside. The pools roller cover kept falling inside the pool as the plastic roller was not adhered to the ground. The carpet stained, the rug in second living area was putrid, furniturenot new as advertised. The beds were the most uncomfortable. The children refused after first night to sleep in their room with single beds and they had to sleep in with their parents due to the poor quality of the mattresses. The BBQ was not cleaned properly so it went on fire when we turned it on and there was no fire blanket available. The TV did not work in evenings except for one channel. The list goes on!! Definitely NOT luxury as advertised. We paid a premium luxury price and I actually cried for getting us and our closest friends into this mess. We have a holiday once a year as we work very hard and have a disabled child. This house was an absolute dump and it was deceitful to advertise it as luxury and take our hard earned money. We are supposed to be supporting our Victorian economy but this was the biggest disappointment we have ever had in holiday accommodation. The owner offered us only to vacate 2days early on a 7 day stay and we could receive 2 days accommodation fees back.