We visited Gatlinburg for the first time with a group of 22 people, including kids and adults. The property was larger than expected, with two additional queen bedrooms in the cottage which was a huge bonus. There were many broken items, including one of the refrigerators, a toilet, the fireplaces and one of the ovens. The ping pong table did not have paddles or a balk and the net was broken, and the football table did not have a ball, as well as that tv was broken. I contacted the property manager who sent someone out immediately and he fixed everything he could but many items just needed to be replaced or required more work than he was able to provide right away. I think the place is great, it just needs more attention. There were still Christmas decorations up and food had been left in the refrigerator. Our bathroom in the cottage had the to holder broken off the wall and no mirror. It needs some tlc. I’m sure it was great in its prime!