2/10 (非常に不満)
liam
2022年9月4日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備、コミュニケーション
This property was not clean at all. Upon arrival it was covered in black hairs upstairs and dowm and had bits all over the floor. The sofa bed was disgusting, the sofa itself needs replacing. There were cockroaches in the shower that we had to remove. One of the shower doors doesn't open properly and some of the towels had been folded up wet. My wife actually cried upon arrival and having stayed one night we left the property to return to our previous rental where luckily they had some space still, but only for 5 nights. We were forced to return for the last night whereby we just dropped our food in the kitchen and went out. Upon our return the food was completely covered in small ants and we soon discovered the kitchen was infested. I had already tried to contact the owner about switching off the noisy pool fountain at night to which he didn't respond. The property is generally run down. I have travelled all over the world to many different places. I expect the odd insect here and there in this climate but this place was also very unclean. There wasn't even a broom to sweep up. As it was our last night there was no point trying to contact the owner as 1. He had already ignored me and 2. I was leaving in the morning and didn't want to waste my holiday time. Lesson learnt. Do not book this place.
The community itself and facilities are decent but this property is seriously lacking. Thankfully we stayed at some amazing places in Aruba but this mistake cost me over a grand.
liam
2022 年 8 月に 7 泊滞在
