新着！ デラバン湖の景色を望むペットフレンドリーな家！

From the owner: "Hi June! I am so glad everything went well for you and your family, and thank you for the little cakes! They were very tasty. Please do come again. All the best."

Owner's response: "Mary, We work hard to provide an ideal stay for all guests, we apologize that your visit was not our usual 5-star stay. - We appreciate you mentioning the location being near the lake, also that you enjoyed the neighborhood and outdoor space, and that you had plenty of room - We have had the property treated by Orkin and have found that they do a very good job of keeping the pests away. We also have a cat who is a very good mouser. However, we are looking into a new company that will take care of this better so that we can ensure this is no longer an issue. If you can let us know where you found the bugs and droppings it would be very helpful - We take cleanliness very seriously and we are sorry if you found things that needed more attention. We have a company coming in to do a deep clean ASAP - We have purchased 4 additional smoke alarms and they will be installed immediately - Locks are being put in the 2 kitchen drawers that are personal as well as the basement door - We have already purchased a new washer and it will be delivered very soon if it hasn't already been done - The handyman has looked at the nail head that has worked its way out and advised me that it seems to be an installation problem and will continue until the flooring is replaced. We are looking into solutions We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

Hi Vincent, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- This was the first stay of the season, and we had just onboarded a new cleaner, whose initial performance unfortunately missed the mark. A new cleaning plan is already in motion to prevent future issues, and we are also hiring additional support to stay on top of property readiness. The dishwasher was overlooked during turnover, and that’s something we’ve now addressed directly with our cleaner.- The deck was in the middle of seasonal maintenance, including power washing and organizing. unfortunately, rain delayed the work, but it’s now complete.- We've placed ant bait as soon as we heard about the issue and will bring in a professional exterminator if needed. We were surprised and concerned to hear about the birds in the bedroom and noted that, due to Wisconsin’s wildlife regulations, we cannot tamper with active nests, but we are working on sealing all entry points to prevent this in the future.- Also, we acknowledge that the A/C units were noisy for sleep and are exploring quieter solutions where possible.- While guests are always welcome to reach out about refunds, in this case, we proactively offered a credit based on the experience.Thanks for your valuable feedback as we continue to improve for future guests!

Hi Kathy, we're so glad that you, your family, and your furry friends all enjoyed this property! We confirmed that we sent you pre-stay information before arrival, and the homeowner wanted to let you know that she emailed you as well. We are very sorry if you did not see these emails, but we're glad that you were still able to enjoy the property with no issues.