There is no way this property has a cleaner, nor do I believe anybody had stepped foot in the property in months. It was beyond disgusting and if it wasn't a long weekend with everywhere else booked out and we hadn't of just driven three hours with a 1yo and 3.5yo I would have either turned around and gone home or tried to book somewhere else. Instead we had to clean the house before we could even use it. Below is a copy and paste of the issues I sent through to the owner (this was accompanied by a dozen photos). Unfortunately these issues outweighed any positives (location to shops & beach walks).
We have found the house VERY dirty. If you have a cleaner, they need to be replaced. If you don’t have a cleaner you should consider getting one. It’s really not fair to expect guests to clean for an hour BEFORE they can even sit down in the house. As you are aware we have a crawling 1yo - she was filthy within minutes of arriving. I’ve just spent an hour (without any exaggeration) vacuuming the property while my partner sprayed and wiped and dusted every surface. And we’ve only done the basics there is plenty more that needs doing - every door track and window track is filled with dead creatures and under the couches is scary! I’m not sure how long it’s been since someone was here but I literally walked through cobwebs from the pool table to the aircon unit while vacuuming. Below is a short list:
- had to vacuum entire property (had to clean and empty blocked vacuum cleaner first) photo of vacuum cleaner is what I vacuumed up
- picked up a screw, an elastic band, two lollipop sticks and wrapper, a piece of popcorn and a piece of plastic that could not be vacuumed up.
- ended up rolling up rugs as they are beyond cleanable
- had to wipe every surface including around beds (bed frame, bedside table etc) as they were thick with dust
- had to wipe down couches and bang out cushions that were filled with dust
- had to wash multiple dishes we’ve gone to use
- no toilet paper in toilet, toilet dirty and there is no toilet brush
- shower dirty
- blankets and doonas smell and need airing
-the gas bottle for the bbq is empty so we were unable to use this
- the bins are full (not from us, we had one bag of rubbish) so we have put them out on the kerb so they can be collected
- the grass needs mowing it’s quite long
- we could not find a bottle opener or teaspoons at all during our stay.