LEDGEポイントのセレニティ

Yes I completely agree, the house was dirty and the carpets were in need of a professional carpet clean. This was due to some unfortunate recent guests who were filthy and left the house disgusting and also damaged some of the furniture. A complete professional and grout clean was done on the 29th June but was actually booked for a week earlier but she had to cancel. Obviously the previous tenants had fish in the freezer and the fridge gets forgotten about some times but this has been completely cleaned out now. As far as the linen goes, it is clearly stated on the email that I send out. I don’t live in ledge and there is no one up there that provides a linen service which is why it’s easier for people to bring there own. The house is priced well for the amount of people it can accommodate for and it sounds to me like you are after a 5 star service at a 3 star price. It’s disappointing that you didn’t contact me with your concerns as I would have offered a refund.

This is completely untrue and this guy was very upset by the fact that 4 of his guest didn’t show that he had already paid for (so he says). I had no issue with giving him a refund as a good gesture as i told him when he asked me. I personally saw the house before hand and it was clean and tidy as per usual but the hotplate may have been missed but I certainly didn’t notice it. I do admit that the carets have become a little grubby through this busy period and they are due for there annul professional clean. The bins were full from the previous tenants as it is a busy time of the year but there is a spare bin there for this reason which i told him to use which i then sorted later on. My ad says nothing about the use of the shed or garage and the reception up there is not the best but it is what it is, i may look at wifi in the future. If he had of messaged me before hand i could have answered all of his questions.