ウエストホーバートハウス - ファミリー向けに最適

Hi Amanda, we are disappointed that you feel that way but do feel the need to respond to some of the statements you have made. We always encourage feedback from guests and do our best to make stays as enjoyable as we can but do not feel that your comments are accurate. When you emailed us during your stay to comment that you thought certain kitchen utensils were not working appropriately or there were items you required, we immediately arranged for new ones to be delivered and did so with a retailer that we could trust to deliver them within a period to ensure so you would have them for the duration of your stay. When we emailed you to advise that we would be having the utensils delivered, we never received any acknowledgement from yourself so just assumed that you were happy with them. You are correct to say there isn’t a coffee machine (which is not advertised, as is standard where a property has a coffee machine). During your stay there was a coffee plunger in the house and there is a fantastic café just around the corner from the house. We also provide a range of complimentary items for guests to enjoy during their stay, including tea, coffee and other condiments. We are not sure why you have commented to say there was no a wine opener, there definitely is and our property manager has verified that this was there during your stay. We have never had any feedback that the walls are paper thin in fact the majority of the house is brick and all the windows are double glazed so we were surprised to read this comment. Other than the masher being plastic we are not sure why you have suggested that the house is ‘kitted out in a cheap fashion’. All our furniture and appliances are of a high standard and most of our reviews received so far have suggested this. In saying this, as mentioned above, we always welcome any further feedback so we can continue to improve the quality for our guests stay in the future.