JR今宮駅から1分、地下鉄で難波/心斎橋駅まで2/3分、36平米の2DK、民宿知音403号室

Thank you for your stay and review. In the introduction and the facility list, we clearly stated that there is no elevator in the building. We have other listings, house type, apartment type with an elevator, or rooms on lower floor, etc. Different type, different size, at different rate. The one you booked is a small type on the 4th floor. There are large size rooms in the same building. We also put a cart for stairs in the building, by which you can lift your heavy luggage easily. In the introduction of the listing, we write like below: The positioning of this listing is a cost-effective, independent listing with convenient transportation. We try to keep the price as low as possible to help guests with limited accommodation budgets, who value sightseeing experience and are not very particular about accommodation conditions. Welcome guests who share the same values to book it. Guests who are very suspicious or do not consider price and demand perfection may be more suitable to book high-end hotels. Our listings are low-price guesthouses but not hotel rooms. We do not change towels or clean the room during your stay. There is a washing machine and cleaning tools in every guesthouse. Please do the cleaning by yourselves. The towels, quilt covers, etc. we provide are basic household items. If you have higher requirements for these, we can purchase your favorite products and use them to prepare homestays. Only real fees will be charged. Of course, you can take what you bought away when you check out. We provide a pocket WiFi for your internet access. You can take it out with you. It's a low speed type. Max 1.5MB/bps, and has a 3GB/day limit. We run low price guestrooms to push people to put down their screens and walk the world. The free internet service is only for text chat, payment, map, non-video browsing, etc. Please kindly understand.