6/10 (普通)
Tayla R.
2024年4月23日
良かった点 : 清潔度、チェックイン、掲載情報の正確さ
気になった点 : コミュニケーション
Good experience but management needs some work
Pros: layout of the bedrooms, ample privacy. The pool was the highlight of the trip for the kids and it had a locking door. Kitchen had all we needed to make our meals, ample seating in the dining room, amazing views, convenient to town.
Cons: We did not receive the code to get in at 4pm, which was frustrating because we got there at 4 and the cabin was clearly empty. Thankfully we received the code about 20 mins later but we were sitting there waiting. The downstairs AC wasn’t working and they did come immediately out to fix it when we called. We also reported a few minor things. They didn’t do anything about them but we didn’t really care. We had a lot of children there, so we mainly just wanted them to know that we did not do that damage. The hot tub was not working and the first repair guy came out and did nothing. My husband told him what he thought was the problem and he basically called my husband an idiot even though my husband does maintenance. We called them to send out another repair man and he actually did fix the problem but we couldn’t use the hot tub for the first 2 days of being there. The last night the upstairs AC wasn’t working and after calling the after hours number they never responded or fixed it. We spent the last night with the windows open for some relief. The downstairs arcade wasn’t working.
Would book again for a family gathering, but hopefully management company gets better. They did offer us a $100 refund.
Tayla R.
2024 年 4 月に 4 泊滞在
