We enjoyed our stay at Frangipani on Hamilton Island. The location was excellent, only a short ~15 minutes buggy ride from the airport. Chiu met us at the airport and escorted us back there when we left; he was very friendly, responsive and customer-oriented. Although we were told that the unit was wheelchair-friendly, there was a small step that needed to be negotiated to get into the unit. Lorri was helpful in arranging a short-term solution to the issue which we appreciated. We did find the outdoor furniture a little dirty when we arrived which we cleaned ourselves and even though we left a voicemail with a concern about an odour in the living room (perhaps due to an old aircon filter?), no one responded to address our concern. This was a disappointment. In addition, the basic supplies in the unit were surprisingly insufficient for a 5-night stay (e.g. no tissues, one roll of toilet paper per bathroom). Overall, we enjoyed our stay with a few exceptions.