カーサデルソル-3ベッドルームレイクハウスウィズアウトドアファン！

Erica, thanks for your review and comments! We are sorry that you encountered ants upon your arrival. We usually check the properties a day or two prior to your arrival and we didn't see any ants at that time. However, we have been experiencing a severe drought this summer and ants have been an issue at a few properties as they seek water. In the future if you should run into an issue, such as ants, please just contact our office and we will be glad to send someone to take care of any problem that you may have. We are open seven days a week in the summer and have staff on hand to assist all of our guests. The north shore, where this home is located, is a great location for boating and other water sports and is only about 25 minutes from town. Isolated but not too far away. This is a great home with a nice deck overlooking the dock and the the large cove. We are glad that you enjoyed your stay! Thanks, and have a great day! Russell Burdette Owner/Broker Your Lake Vacation

Thank you for taking your time to fill out the survey. We appreciate your feedback; we are always looking for ways to improve so we can provide the best possible service to our guests. Have a wonderful day Katie! Don’t forget all future stays booked directly through Your Lake Vacation will be 10% off as a returning guest!

Michaelane, thanks for your review! This home has a great view and nice deck and dock to enjoy the outdoors and the lake. And we agree that this is a great little home to relax and enjoy the lake life. We will double check on the grill utensils, should have been some there, but if not we will ensure we get the home stocked. This home is out in the country a little bit and about a mile or so of gravel but all other roads are paved. Also there are convenience stores within just a few miles so that you don't have to drive all the way to town to pick up any items you may have forgotten or decided that you need. Thanks again and we hope to see you back next year! Have a great day! Russell Burdette Owner/Broker

Kerri, thanks for the review! We are sorry that there were no paper towels or toilet paper? That is something that is on our checklist to inspect after the housekeeper has finished cleaning our properties. I checked the checklist for that property for your stay and both were supposed to be there. Per our contract there should have been at least one roll of paper towels and 12 rolls of toilet paper. We normally leave a starter supply that should last three or four days. I think you reported the toilet issue to our office and that entire toilet has been replaced with a brand new toilet, in fact we had issues with both toilets and replaced both of them. As with any home, you should have enough hot water for 3-4 showers in a row, but with 9-12 guests at the home you would need to stagger the showers to allow the hot water to catch up as you noted. This is one of our most popular homes and we appreciate hearing from our guests. Thanks, and have a great day! Russell Burdette Owner/Broker Your Lake Vacation

Kortney, thanks for your review. I was the property manager that you spoke to and just to be clear, I said "what would you like me to do?" and not “I don’t know what to do”. I said give me five minutes to look up what properties were available, I called you right back after finding another property that would accommodate your group, I then texted you the directions and met you at the property at 12:30 am. I then waited and ensured that you got in ok and that the property was acceptable (which you said it was). You then asked about compensation and I told you I would speak with the owner of the property. The next day I offered a discount and instead you wanted a 100% refund. I then offered a one-night refund, which you accepted and we processed the refund the very next business day. If the alternate property was unacceptable, we would have been glad to give you a 100% refund and let you find alternate accommodations. Upon inspecting the property, the only bed bugs that were found were the two you had in a Tupperware dish on the kitchen counter. No bed bugs or evidence of bed bugs were found in any of the beds. Russell Burdette Owner/Broker Your Lake Vacation

Rodney and Miranda, thank you so much for reviewing our Casa Del Sol property! Without feedback we don't know how we can improve. The owners of this property will certainly take care of these issues as they are probably our most responsive owners. We will also take a look at the AC just to be sure that it is working properly. Also please keep in mind that we have staff in our office every day of the week during the summer. If you need something during your stay please feel free to contact us and we will take care of it! Thanks again and have a great day!!! Russell Burdette Owner/Broker Your Lake Vacation