新着！ デンバー地域の家〜7 Mi to Aurora Reservoir！

From the Owner: "Thank you for your feedback.Unfortunately, our team did not receive notice of these issues during your stay. We pride ourselves on addressing concerns promptly, and we’re sorry that this was not your experience.To help prevent similar situations in the future, we’ve taken the following steps:-An additional point of contact has been added to the listing to help ensure clear and timely communication.-Just before your arrival, a previous guest caused some damage. We’re now retaining additional handyman support to expedite repairs moving forward.-The A/C has since been tested, and no malfunction was found.We appreciate your feedback and would love the opportunity to welcome you back. As a token of our appreciation, we’d like to offer you a special discount—please reach out for details.Thank you again, and we hope to show you the 5-star experience we strive to provide."

We take claims like this seriously and would like to clarify the items mentioned in your review: -We have the utmost respect for our guests' privacy and by no means have any interior cameras that record audio or video -It's typical for guests to sign in to their own streaming services when visiting the home. We have yet to receive a complaint of this nature -Our yard maintenance contact fell behind on their duties, however, they came during the stay to rectify the issue -We have high standards of hospitality but our records show our guest contact did not receive any communication from you during your stay. Generally, guests can count on Evolve to answer any questions related to a booking or pre-stay information, but we refer them to the guest contact for on-the-ground issues. We wish you would have followed up with us the owners or with our local property manager to notify us of the issue as the Evolve support team instructed you to do. Without notifying us or the local team, we weren't able to act on your concern and resolve any issue promptly -We apologize for the issues you encountered when accessing the home. We understand the owner promptly responded and provided additional instructions along with a backup code -All closets are accessible to guests throughout their stay. The only closet that is locked is the cleaner’s supply closet -We’ve confirmed the listing does state that this property does not have garage access. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!

Hi Patrick, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We're truly sorry to hear that you didn't have the five-star experience we endeavor to provide our guests as we were in communication with you during your stay -We strive to make our house as comfortable as possible for our guests. Nonetheless, you let us know of any concerns while you were in residence, and were happy to address them and took action immediately. We'd also like to clarify that our property manager was being respectful and considerate and stopped trying to receive a response from you. We always try to put ourselves in the guest's shoes and attempt to make their stay as comfortable as possible -When you let us know about the toaster we replaced it as quickly as possible. We were happy to have that addressed right away while you were in residence -After completing all of these tasks, we spoke with you and were under the impression that you were satisfied with the state of the unit. We encourage all guests to express any concerns or dissatisfaction during their stay so that we can cater to your needs appropriately. Additionally, due to your long stay, an additional/mid-stay cleaning was offered to which we received no word or response -The kitchen contains basic supplies and glasses and silverware for the home occupancy. We took an accurate inventory of all of the kitchen items at the end of last year and confirmed there is a well-stocked amount of cookware including pots and pans -We sincerely apologize for the inconvenience you experienced with the keys. It's customary for the primary party on the reservation to receive access plus one other person. We felt it was more than fair to compensate you and we gave out up to four keys for your group. Unfortunately, some guests forget to return the keys. To ensure efficiency we have to keep track of the keys distributed out We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!

Hi Kelli, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: Communication is highly important to us. Once we were made aware of the AC, the issue was addressed immediately. After we did some inspection, we confirm that the furnace was not frozen over. The house runs on a smart system and we can understand how tech varies and may pose a learning curve. The management staff immediately assisted remotely to ensure the house was comfortable for the guests. We did follow up with your party but did not receive any response during the duration of your stay. We have very high standards for our property, and we are sorry that cleanliness issues impacted your stay. We’ve passed your feedback along to the homeowner who’s working with their cleaning service to make sure that future guests can have a five-star experience! We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.