4/10 (不満)
kristy E.
2021年6月10日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Terrible smell and broken air conditioner
When we arrived there was a terrible smell in the house. It was either a rotting animal or sewage. Half way through the week the air conditioner in the upper level stopped working. The rental company sent someone to service the water pump the first day we were there. Salt and another chemical were added to the water system as the house runs on well water. The next day the smell pursisted. I called the rental office again and they sent a maintenance guy out who confirmed that we had a terrible smellmin the house. Then a cleaning lady was sent over to deal with it but her services were insufficient. The smell persisted all week depending on how hot it was outside. The thermostat in the upper level of the house went blank and the unit stopped working on Wednesday. I called or emailed every day to get help with these problems and was promised nby the rental company that someone would be out to deal with them but no one came. It was a very disappointing experience.
kristy E.
2021 年 5 月に 7 泊滞在