ガトリンバーグゲッタウェイ★驚くべきビュー★アップグレードされたモダンなファームハウスキャビン★アップアンテテネシー

It's so wonderful to host families that are looking for personal touches and creature comforts while away. Our design was always geared toward these special vacations where kids and parents can enjoy themselves inside and outside. Thank you for being a great guest and we certainly look forward to having you back at the Up the Ante TN again soon.

This was such a disappointing and frustrating situation. Although Paresh was new to VRBO (no reviews) and not communicative during the booking process (he stated he was ‘bored’ with our emails about our required rental agreement), we love hosting families so we gave him the benefit of the doubt. Big mistake. The day after his arrival Paresh started to express dissatisfaction. He called us to let us know a lightbulb was out under the kitchen cabinets. We immediately engaged our handyman to replace the bulb. Later that day, Paresh felt he didn't have enough towels (but hadn't noticed the extras we provide below the sinks). In an effort to further delight him, we delivered more towels to him that same evening (there was no argument here as we were happy to do it). The following day, he felt he didn’t have enough toilet paper (12 rolls were provided for 4 days). After informing him that we would be happy to reimburse him for any additional toilet paper they picked up, he became irate and stopped communicating. It quickly became clear we couldn't do anything to satisfy him during his stay. Regarding the thermostat, he never asked any questions about how to operate our Ecobee thermostat (we have a very clear guide on how to operate this, so perhaps he missed this as well?). Our ecologically friendly thermostats do adjust temperatures when no one is in the home. They are fully adjustable for all guests during their stay as we wish everyone to be comfortable. As for ‘bugs’, he never mentioned any of this to us nor provided photo evidence because there were none. Upon departure, our cleaning team walked into a bad situation. Paresh had: Broken a locked (!) kitchen cabinet (owner’s items) in an effort to access what was inside Broken the tent into the kid’s bunk room - it was found in literal wood pieces Left unsanitary items (i.e used tissues and dirty masks) strewn about the 3 story home When we sent the documented damages to Paresh with questions, he immediately became belligerent claiming he did not recognize any damages and would dispute the stay on his credit card. Despite doing our absolute best to provide this difficult guest a wonderful stay in a home we take great care of, we were saddened it ended with a review filled with outright, blatant lies.