2/10 (非常に不満)
Karen S.
2023 年 7 月 18 日
良かった点 : コミュニケーション、ロケーション
気になった点 : 掲載情報の正確さ
Very disappointing
The property could have been perfect for our needs. Sadly, we had numerous issues with the property including water damage in 2 of the bedrooms and bathroom with a damp.smell, wet and peeling walls and mold.
The property manager was helpful.and responsive but unfortunately these issues were not resolved during our entire weeklong stay.
We were at the villa with young children and could not have them in those rooms
Some other issues were a broken air conditioner in one bedroom, a completely broken crib, broken faucets in bathrooms and showers, numerous power outs , a broken water meter.
This is listed as a very exclusive property and os quite expensive.
Because of all of these issues that we were dealing with on a daily basis for our entire stay, we wrote to the property manager asking to be refunded for 2 put of the 7 nights.
He refused even after i sent photos with proof of our claims
Karen S.
2023 年 6 月に 7 泊滞在
