Wallis Lake Retreat - Between the ocean and the lake!

Hi Philip Its reviews like your that make it a pleasure to host and know we've hit the mark.

Thanks so much for your kind review Rina. We really hope we can welcome you back, you were perfect guests.

Travis We welcome feedback that is honest, constructive and fair and based on this criteria I have responded to your comments below. - When we met you outside the property during your stay we checked that you were comfortable and happy with the house which you confirmed. We do concede that on occasion things may be overlooked or not to standard but certainly not how you have described. The 5 star reviews on Stayz endorse this and I have pasted below verifiable reviews we received from another platform immediately prior to and after your stay which are truthfully reflective of our guests experience. "Nina's Review 29 Apr - 4 May 2022 Public review Wonderful spot, lovely house, perfect family holiday! Lovely place thanks Ken! Accuracy 5 Check-in 5 Cleanliness 5 Communication 5 Location 5 Value 5" "Lisa's Review 13 Apr - 17 Apr 2022 Public review This is a lovely house with an amazing view for sunsets in the evening. Quiet, relaxing and has a well equipped kitchen and amenities. Highly recommend. Thank you. We had such a lovely stay and very grateful for such a beautiful home. Accuracy 5 Check-in 5 Cleanliness 5 Communication 5 Location 5 Value 5” - The garden contractors were not organised by us but work independently to maintain adjacent properties. On the day in question I saw them arrive at 8.15am, not 7.00am as you stated and they completed their work by around 10.00am at the latest. Following your complaint I checked with neighbours and guests staying beside and opposite the house and none of them confirmed the veracity of your comments with regard to times or use of power tools. - The fan on the ceiling was disabled last year and therefore was not functioning and posed no danger; the top bunk bed was not made up for use as confirmed when you booked. - The sign on the glass sliding door is not to spoil our guests enjoyment but requests them to be mindful of noise and lights affecting neighbours houses as the location is so quiet. - There are ants and insects around the property because it is in a bush setting and it is possible these were in the house. However, we have received no previous or subsequent complaints regarding this issue and the house is regularly treated for pests. There were no sign of ants on your departure. - The kayaks are heavy but this also ensures their stability and safety for inexperienced users. Similar craft are available at all our properties and we have never received any complaints or feedback with regards to moving them. My children grew up using exactly the same craft without difficulty. Travis at no time did you raise any of the above concerns apart from the issue of noise on the day you departed. As mentioned, other guests and neighbours have endorsed they did not hear the noise issues you have described. Why you left a day early is unclear but it certainly was not due to unclean conditions, safety or noise factors. Your threat of submitting a withering review unless you were refunded a night's stay was also noted on your day of departure. We take the satisfaction of our guests seriously but your review is unfair and untruthful. If there was any essence to your complaint we would have certainly and without question discussed and arranged compensation at the time.