First let me start with when they say you can't check in early, they mean it. We were 30 minutes early and called customer service to see if we could get in early. After a 6hr. drive, we needed a bathroom. They said no because the key pad is controlled by a computer program that can't be over rid. Really, 30 minutes early. Second we finally got in the cabin and immediately noticed an odor. Then upon bringing in our bags we noticed all the dirt, hair, dust all over the curtains, rafters, ceiling fans, and lining the wood paneling. We went to our rooms and noticed the side tables and dressers seemed dirty too. My daughter wet a rag to wipe the bedside table, and the rag was black with dirt. Within 10 minutes of being in the cabin, my daughter and myself, who have dust an mold allergies, had a splitting headache, and coughing. My eyes swelled and were blood shot. We decided to go out to eat that night, and noticed that being out of the cabin, some of our symptoms went down. However after returning, the same thing happend. We decided to go to bed and hoped we would feel better in the morning. Unfortunately we felt worse, after coughing all night and waking with a pounding headache. My eyes were so swollen and puffy. I decided to call the customer service number, and was told they could send someone out to clean. We were traveling with 3 small dogs and did not want anyone in the cabin when we weren't there. Plus I told the lady on the phone that this wasn't just simple dusting. The curtains all needed removed and washed, and the rafters and walls needed a shop vac taken to them. She said to call back when we were going to be back at the cabin. We did not want people in the cabin trying to clean when all we wanted was so relaxing time from home, and felt they would be stirring up more dirt and dust. Our bedding was also sub par, old dingy sheets, and 1 extra blanket in a closet that was covered in hair. Also sat in the hot tub, which appeared clean until we got out and found our swimsuits full of dirt. Needless to say we left a day early because we quite frankly were over it. We would have went to a hotel the first night, but we're already out the money for this dump.