Unfortunately, our experience with this rental was very disappointing. The property was not as described in the listing and was in noticeably worse condition than we expected based on the photos and the price we paid. The home was not clean when we arrived and was generally run down and in need of significant updating and maintenance.We encountered multiple issues during our stay, including appliances and fixtures that did not work properly. The washer was broken and had to be replaced during our stay, requiring us to wake up at 7:00 a.m. one morning to let the installers into the property. While we understand that things can occasionally break in a vacation rental, this was an additional inconvenience during our vacation.We contacted the management company to try to resolve our concerns. When we requested a partial refund, we were told the refund would only be provided if we agreed not to leave a negative review. We did not agree to that condition. The refund was later offered again with the same condition.For the price of this rental, we expected a much cleaner, better-maintained property and a more professional response when we raised our concerns. Unfortunately, we would not stay at this property again.