We were embarrassed of the condition of the room that we reserved for our family vacation. In the past, we have stayed in a Calypso unit and liked the location and the room. We have stayed at the Edgewater, Shores of Panama and number of other places in PBC for our family vacation-some rooms being nice than other, but never have we ever stayed in a unit with ownership having such careless disregard for cleanliness, maintenance and guest comfort. I usually don’t ever go out of my way to leave a review, but I would hate for others to have the same experience that we just had.
*Laundry room light did not work-your maintenance person did fix. There was dried liquid detergent on top the washing machine-trash on the water heater
*Carpets are completely worn out and extremely dirty-we tried to vacuum them-BUT-the vacuum didnt work.
*The fans were dirty, with built up dust-not something should have to look at
*Dirty potholders in the drawer that we had to wash before we could use
*Out of the 3 chairs on the balcony, 1 was completely busted-we couldn’t sit in. 2 chairs for a unlit that sleeps 10
*The balcony floor was dirty-needs cleaned
*The light over the table had 6 lights, and there were 4 low wattage bulbs-couldn’t even tell when the light was on.
*One chair was busted at the table-maintenance man removed it and left it in the hall where the elevator was-they didn’t even take it to the trash??
*For a room that sleeps 10, we had 4 chairs to sit and eat at. None fir the bar area
*The sofa is in terrible condition with a black patch in the front-we took the pillows off to pull out the bed and found it was missing 5 springs-couldn’t even sleep on it until we re arranged springs so there was a little support for the mattress-not to mention how many food crumbs that were all over the pull out when the cushions were removed. The sofa cushions smelled bad and are just worn out.
*The guest bedroom had a dried fluid all over the top of the chest of drawers-it was glass-I scrubbed it clean-and the chest of drawers is missing handles-same room where the comforter had dried urine.
*We washed the comforter in this room and the 3 comforters in the other
*Closet in the bedroom with 3 beds was in attached from the door frame, and was set aside when we checked in
*The guest bath had corrosion and drywall dust all over the faucet; dried wet toilet paper was stuck to the wall & the vanity light
*Mold growing in the caulk in both bathroom