Southbank Bella - New Listing

Summary:
This sleek Southbank apartment is in an outstanding location to explore Melbourne attractions. With stunning city views, high-end finishes and decor, and proximity to the best of Melbourne, it’s got to be top of your list for a getaway. Experience Melbourne at its best from up high!

The Space:
Comfort, convenience and location. This apartment is in a top location offering impressive views of Melbourne city. Watch the world go by from the balcony during the day and enjoy the sparkling city lights at night.

Set up high in a modern building, this apartment is impressive from arrival. But it’s once you enter you’ll truly appreciate its position and the views it offers.

With a generous open plan living space encompassing a lounge area, with smart TV and a dining suite for 4, you’ll enjoy relaxing with the city skyline as a backdrop. The decor is chic and modern.

Enjoy a pre-dinner drink on the balcony and lap up the views then cook up a storm in the fully equipped sleek kitchen that includes microwave, dishwasher and gas oven.

The bedroom is tastefully decorated and comfortable with a Queen bed and mirrored wardrobe, and the bathroom is modern, with a generously sized shower, a toilet and vanity. Split cycle air-conditioning ensures your comfort.

Home truths
- The property is on the 19th floor
- We only manage this apartment
- No parking options, we suggest using parkhound or nearby parking stations.
- On very windy days there can be a light wind noise from the front door and hallway

Please ensure you confirm back to us that you have read "other things to note" below when you are booking.

Guest Access:
You will have access to the entire property during your stay.

The Neighborhood:
Set in the heart of Southbank, this apartment offers easy access to some iconic Melbourne attractions including the Arts Centre, National Gallery of Victoria, Crown Casino, the Royal Botanic Gardens and Southbank’s promenade restaurants, all within walking distance.

Whether here for business or leisure, this location is ideal, as it’s central to so many Melbourne attractions. With transport on your doorstep, bars and restaurants nearby and a supermarket just up the road, it ticks so many boxes.

Take time out to explore Melbourne Aquarium, Skydeck, or enjoy some retail therapy in the city. With Rod Laver Arena and the MCC nearby, as well as Flinders Street station not far away, this location is a great base to access everything Melbourne offers. Enjoy!

Other Things to Note:
Thank you again for looking to book with us, we use this section to be transparent with you in terms of everything you can expect plus provide you with more information on your booking.
1. No Party and acknowledge there is a noise detector in the property
2. Check ins at this property – plus checking in early or late
3. Late check outs
4. Why we use a guest app (you receive a link to it after booking)
5. What we provide for you at the property
6. Maintenance during your stay
7. Third party bookings and check ins
8. Rules and policies
9. Lost Property
10. Specifics about this property

1. No Party/event - This property has a Minut Smart Home device which monitors noise levels to ensure our neighbours are respected and the property is looked after. There is a strict no party, no loud music at night, no antisocial behaviour and no more in the property than what you have booked for. Immediate cancellation of reservation may occur with no refund for the remaining stay with costs passed on to you for security.

2. Check in - We have in person check ins at all our properties that we host. We manage the property on behalf of the owner and as part of our contract with them we don’t have a self check in option. For check in, the person that booked must be the person that checks in (exceptions made for a corporate booking or insurance company). We reserve the right to ask all guests for ID and we will complete a form at check in.
a. Late check in – as our check ins are in person we can meet you at any time between 3-9pm at the property. We can meet you later than this and any check in after 9pm is $60 and after midnight $100, this amount is passed to the person meeting you due to their extra expenses later at night.
b. Early Check in – We can sometimes offer an early check in however will only be able to confirm in the day or two before your check in. To provide an early check in we will add another cleaner or use a different cleaning company to ensure it is ready for an earlier time (the fee we have for early check in varies between weekday and weekend and is between $50-100). We unfortunately don’t have a bag storage option at this property.
c. Nominated Check in time - We understand that travel plans can sometimes change. However, it's appreciated that you are punctual for the time you've nominated. If you are delayed please let us know as soon as possible. If you miss your scheduled time without prior notice, we may not be able to wait if there is a lengthy delay, and there may be an additional cost for rescheduling the check-in.

3. Late Check out – We ask that you let us know at least 48 hours before your check out if you wish to have a late one, this will ensure we can reschedule cleaning and if necessary maintenance. Late check out for us depends on if someone else is checking in the same day and also on the cleaning company’s schedule that we use. Please do not leave bags later than 10am as we use an external cleaning company and some building managers are very strict so may remove anything left in common areas.

4. We utilise Duve as our guest portal, which is linked to this booking platform. Upon booking, you will receive an email from Duve with our STAM Australia logo. This allows us to obtain accurate and up-to-date contact details from you, as well as your flight or arrival information. It also allows you to nominate a check-in time and enables our extended team to stay in touch with you before and during your stay, should you require any assistance. While regular users typically keep their information updated, the majority of our guests have booked short term accommodations fewer than 10 times.

5. What we provide - All linen for beds and towels are provided for you, we also provide bath mats, tea towels and hand towels. We have gone back to single use for shampoo, conditioner, body wash but provide hand soap, laundry detergent, dishwashing liquid, dishwasher tabs and other cleaning products to get you started. Toilet paper is also provided and for each reservation we provide a few per bathroom to help you for the first few nights. During your stay we can provide extra cleaning or linen change at an extra fee, feel free to ask us about this. We will need at least 24 hours notice and we can either do a clean, a linen change or both together.

6. Maintenance – If anything occurs during your stay please let us know and for something small such a light globe replacement it may take 1-2 business days whereas if it’s urgent plumbing or other issue we will send someone round asap.

7. Third party booking/check in – The person that booked must be the person checking in and staying, therefore we can’t provide for third party bookings and check ins. The only exclusion on this is for Corporates and Insurance companies. We are providing you keys to someone’s house therefore if it isn’t the person that booked or ID doesn’t match we reserve the right to cancel the reservation or delay check in.

8. No Smoking / No Pets / Other rules
This property has no smoking allowed at all on premises, any breach can lead to costs being passed on of any professional odour removal company.
No pets on the property, any breach can lead to an extra cleaning fee and an additional $150/night to be charged.

9. We understand that items can be misplaced at times, we are here to help. If you believe you have left an item/items behind please notify us. We can then check our Lost Property register from our cleaning company or have one of our team travel to the property to check for you. Should the item be found we will happily post it to your nominated address. Please note: The fees involved for returning your item is the postage fee and a $30 handling fee. Any items not claimed within 30 days will be discarded.

These terms are all visible prior to booking and by making a booking you agree to all the above plus property specific House Rules as noted in the listing for your reservation.

Interaction with Guests:
We are available to answer any questions via our Guest App or over the phone during your stay.
Please only use the guest app or platform for quickest response, we use contractors for check in at times.