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Southern Dunes Golf Home: Pool & Covered Patio

Southern Dunes Golf Home: Pool & Covered Patio

Southern Dunes Golf Home: Pool & Covered Patioの写真ギャラリー

外観
プール
リビング エリア
リビング エリア
内装

口コミ

10段階中8.6
非常に良い
ベッドルーム 4 室バスルーム 3 室定員 10 名

人気の設備とサービス

  • プライベートプール
  • ガレージ駐車場あり
  • キッチン
  • 洗濯機
  • 冷房
  • バーベキューグリル

周辺ガイド

地図で表示
Haines City, FL
  • Place, サザン デューンズ ゴルフ アンド カントリー クラブ
    ‪徒歩 16 分‬
  • Place, ウォルト ディズニー ワールド リゾート
    ‪車で 23 分‬
  • Place, ユニバーサル・スタジオ・フロリダ
    ‪車で 36 分‬
  • Airport, オーランド, フロリダ (MCO-オーランド国際空港)
    ‪車で 44 分‬

客室 & ベッド

ベッドルーム 4 室 (定員 10 名)

ベッドルーム 1

+1
シングルベッド 5 台

ベッドルーム 3

クイーンベッド 1 台

ベッドルーム 4

クイーンベッド 1 台

ベッドルーム 5

キングベッド 1 台

バスルーム 3 室

バスルーム 1

バスルーム 2

バスルーム 3

その他のスペース

ポーチまたはベランダ
キッチン
独立したダイニングエリア

この施設について

Southern Dunes Golf Home: Pool & Covered Patio

Experience the Sunshine State from the comfort of this spacious 4-bedroom, 3-bath vacation rental ideally located in the Southern Dunes Golf and Country Club! This family-friendly home features a beautifully furnished interior, a lanai with an outdoor dining area, a fully equipped kitchen, and access to all the community amenities including a gym and tennis courts! After a day of teeing up at the award-winning course, enjoy an après golf drink while lounging by the private heated pool.

-- THE PROPERTY --

Stainless Steel Appliances | Electric Grill | Outdoor Dining Area

Bedroom 1: King Bed | Bedroom 2: Queen Bed | Bedroom 3: 2 Twin Bunk Beds w/ 1 Twin Trundle | Bedroom 4: Queen Bed

COMMUNITY AMENITIES: Outdoor heated pool, gym, tennis courts, playground, club house
HOME HIGHLIGHTS: Smart TV, dining table, laptop-friendly workspace, basketball arcade game
KITCHEN: Fridge, stove, dishwasher, Keurig/drip coffee maker, microwave, cooking basics, toaster, dishware/flatware, trash bags/paper towels, blender, Crockpot
GENERAL: Free WiFi, washer/dryer, keyless entry, central heating & A/C, complimentary toiletries, laundry detergent, hair dryers, linens/towels, iron/board, ceiling fans
FAQ: 3 exterior security cameras (facing out), 1 internal noise monitor, optional nightly pool heat fee (paid pre-trip, applied to entire stay)
SUITABILITY: Step-free entry, bedroom & bathroom on 1st floor
PARKING: Driveway (2 vehicles), free street parking

-- THE LOCATION --

TEE TIME: Southern Dunes Golf & Country Club (on-site), White Heron Golf Club (7.2 miles), Deer Creek RV Golf & Country Club (7.7 miles), Providence Golf Club (12.7 miles), ChampionsGate Golf Club (13.4 miles)
ATTRACTIONS: Legoland (16.3 miles), Peppa Pig Theme Park (16.4 miles)
WALT DISNEY WORLD (~21 miles): Animal Kingdom, Magic Kingdom, Hollywood Studios, Epcot, Blizzard Beach, Typhoon Lagoon Water Park
UNIVERSAL STUDIOS (~31 miles): Wizarding World of Harry Potter, Islands of Adventures, Volcano Bay, CityWalk Orlando
ORLANDO DAY TRIP (~37 miles): ICON Park, SeaWorld Orlando, Discovery Cove, WonderWorks Orlando, Andretti Indoor Karting & Games, Aquatica Orlando, Downtown Orlando
AIRPORT: Orlando International Airport (39.2 miles)

-- REST EASY WITH US --

Evolve makes it easy to find and book properties you'll never want to leave. You can relax knowing that our properties will always be ready for you and that we'll answer the phone 24/7. Even better, if anything is off about your stay, we'll make it right. You can count on our homes and our people to make you feel welcome — because we know what vacation means to you.

-- POLICIES --

- No smoking
- No pets allowed
- No events, parties, or large gatherings
- Must be at least 25 years old to book
- Additional fees and taxes may apply
- Photo ID may be required upon check-in
- NOTE: While the property features step-free entry and a bedroom and bathroom on the 1st floor, stairs are required to reach the 2nd-floor bedrooms
- NOTE: If you would like the pool heated, please reach out to the guest contact and Evolve at least 48 hours prior to your stay to give the pool time to heat up. If the outside temperature is below 40(F), the pool will not be able to be heated
- NOTE: Your safety matters. This property features 3 exterior security cameras and 1 internal noise device: 1 camera is a Doorbell Camera facing the entry, 1 camera facing the driveway, and 1 camera facing the backyard. The internal noise device doesn't have a camera but does measure volume levels throughout the home while guests are present. The cameras are outward facing and do not look into interior spaces. The cameras record video and sound when activated by motion
- NOTE: There is an optional pool heat fee of $35/night (+ fees & taxes, paid pre-trip, applied to entire stay). This cannot be prorated, guests must pay for their entire stay

日付を指定して料金を検索

類似した宿泊施設

外観
4 bed lakeside villa with private pool set in exclusive gated community
Haines City
  • プール
  • キッチン
  • 洗濯機
  • 乾燥機
10 段階中 9.0、とても素晴らしい、(4 件の口コミ) 件の口コミ
4 bed lakeside villa with private pool set in exclusive gated community

周辺地域について

ヘインズ シティー

このバケーションホームはヘインズ シティーにあります。レゴランド®・フロリダは地域の人気スポット。アクティビティを楽しみたいなら、チャンピオンズゲート ゴルフ クラブやレユニオン リゾート ゴルフ コースがおすすめです。子供連れで楽しむならインディゴゥズ ファミリー ファン センターへ行ってみましょう。ウィンターヘイブンシティテニスセンターで多彩なイベントやスポーツ観戦を楽しむのもおすすめです。 ゴルフなどのアクティビティを満喫しましょう。
ヘインズ シティーのバケーションホームをもっと見る新しいウィンドウで開く
地図
Haines City, FL

周辺情報

  • サザン デューンズ ゴルフ アンド カントリー クラブ - 徒歩 16 分 - 1.4 km
  • ウォルト ディズニー ワールド リゾート - 車で 23 分 - 34.2 km
  • ディズニー スプリングス™ - 車で 24 分 - 38.7 km
  • マジック キングダム パーク - 車で 29 分 - 41.1 km
  • ユニバーサル・スタジオ・フロリダ - 車で 36 分 - 55.1 km

交通案内

  • ウィンター ヘイブン駅から車で 28 分
  • キシミー ゲートウェイ空港 (ISM) から車で 46 分

レストラン

  • ‪McDonald's - ‬車で 4 分
  • ‪Culver's - ‬車で 5 分
  • ‪Burger King - ‬徒歩 20 分
  • ‪Taco Bell - ‬車で 4 分
  • ‪Fiesta Mexicana Restaurant - ‬車で 4 分

口コミ

8.6

非常に良い

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 25 件の口コミ中 18 件が非常に良い
評価 8 - 25 件の口コミ中 2 件が良い
評価 6 - 25 件の口コミ中 2 件が普通
評価 4 - 25 件の口コミ中 0 件が不満
評価 2 - 25 件の口コミ中 3 件が非常に不満

8.6/10

清潔度

6.0/10

設備とサービス

8.0/10

施設のコンディションと設備

9.2/10

チェックイン

8.0/10

コミュニケーション

9.4/10

ロケーション

8.6/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Robin H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
The kitchen was fully equipped, the host responded quickly to my questions
2026 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2026 年 3 月 25 日)
Thank you, Robin, for taking the time to leave a review—I truly appreciate it. I’m glad to hear everything met your expectations, and I hope to welcome you and your family back again soon.
宿泊者限定の口コミ

10/10 (非常に良い)

Brittina W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Family Getaway

Nice place to vacation away from home.
2025 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 6 月 2 日)
From the owner: "Thank you so much, Brittina! We’re really glad you enjoyed your stay and that our place offered a relaxing vacation away from home."
宿泊者限定の口コミ

10/10 (非常に良い)

Heather Z.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Golf Getaway

Great accommodation for our foursome. Clean and well equipped and great location too. Would definitely stay again. Reasonably priced too
2024 年 2 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 3 月 11 日)
From the owner: "Bill, thank you so much for taking the time out and leaving a review I really appreciate it, my housekeeping team do a excellent job on making sure the property is super clean as it is one of our main priorities, and I do my best to make sure is up-to-date with the latest technology, and making sure it’s well equipped with everything anyone would possibly need to make them self feel comfortable and at home. We would love for you to come stay with us again on your next visit."
パートナーサイトからの口コミ

10/10 (非常に良い)

Rheannon

Perfect stay

We had the best time and this place was just absolutely perfect!! So clean and every detail taken care of! We enjoyed every minute!
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 6 日)
From the owner: "Rheannon was quiet, organized, and easy to communicate with. Would recommend it to any host. I'm happy everything was as expected, thank you for taking the time and leaving a review, love to have you stay with us again soon!"
パートナーサイトからの口コミ

10/10 (非常に良い)

Juan

Great stay!

Overall great property! Pool with the heated option was 100% worth it. Evolve was amazing to work with as well.
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 7 日)
From Owner: Juan is very respectful and easy to work with, will recommend to any host. Thank you for taking the time and leaving a review, Love to have you stay with us again soon!
宿泊者限定の口コミ

10/10 (非常に良い)

Rheannon B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Staying here was such an awesome experience!!! The place was absolutely perfect!

Just what we needed! No hassle and a breeze!
2023 年 4 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 4 月 30 日)
From Guest: Just what we needed! No hassle and a breeze!
宿泊者限定の口コミ

10/10 (非常に良い)

Eric M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Awesome setup!

Couldn't ask for a better location and accommodation.
2023 年 2 月に 8 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 3 月 26 日)
From Guest: Couldn't ask for a better location and accommodation.
宿泊者限定の口コミ

8/10 (良い)

Mary C.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
All was good except rhe A/C which was really off beteen the first and 1nd floor.Pool srarted surging and co.pressor went on and off all nite one nite. This was due ro pool water levels veing low- the same depth when we got there. We then lost 2 days of pool heat due to pool filling
2025 年 12 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 12 月 30 日)
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’d like to provide some additional information regarding the points you raised. The first and second floors operate on a shared system, though the downstairs can feel slightly different when the pool area or front door is in use. Regarding the pool water level, we regret the low volume you encountered. This can occasionally occur due to guest usage and sun evaporation. The pool heater was only off for a short period, and our pool company installed a timer set for two hours to refill the pool to the proper level. They returned afterward to ensure everything was functioning correctly. We appreciate you bringing these matters to our attention, as it helps us continue to maintain and improve the property for all guests.
宿泊者限定の口コミ

10/10 (非常に良い)

Rachel K.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful getaway

My family and I took a trip to Florida for a family wedding. The house was absolutely beautiful and very peaceful surroundings. We loved how spacious the house was and it exceeded our expectations. If we’re ever in Haines city again , we would definitely stay here again .
2024 年 1 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 2 月 3 日)
From The Owner: "Rachel, thank you so much. I really appreciate you taking the time and leaving us a review. I also love how peaceful the community is, and at the same time so close to many stores and restaurants. I’m happy the house exceeded your expectations. My main goal is to provide a 5-star experience for every guest so they can feel at home. I would love for you to come stay with us again in the future. Hope to see you soon again."
宿泊者限定の口コミ

10/10 (非常に良い)

Joselinne U.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful home

Our stay was short but very comfortable. The property is very clean and had everything we needed. Communication with the property management was always quick and responsive. Thank you.
2023 年 5 月に 2 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

David B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Soccer tournament/Vacation

Nice place. The property manager was very responsive and was great to work with. He resolved the couple of minor issues we had fast. Thanks for letting us stay at your place!
2024 年 6 月に 9 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 11 月 29 日)
From the owner: "Thank you David for taking the time and leaving us a review, I really appreciate it. We are available 24/7 to make sure your stay with us is the best it can be. Hope you stay with us again next vacation or special event take care."
宿泊者限定の口コミ

10/10 (非常に良い)

Dennis B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Wonderful house to connect with family

The house was clean and well maintained and had sufficient cooking amenities. Very convenient to grocery stores. Our family loved the heated pool and patio area. We would certainly rent this house again. We have stayed multiple times in Southern Dunes and always like the quiet and peaceful atmosphere.
2023 年 11 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 12 月 1 日)
From the owner: "Thank you!! Dennis for the 5-star review! We take great pride in our property and these kinds of reviews help fuel our passion for hospitality. I’m happy you and your family enjoyed the house and the peacefulness of the community, I’m happy everything was perfect, hope you come and stay with us again soon."
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

EVERYTHING WAS GREAT!

Me and my family loved everything about this house. The house was clean with nice up to date appliances. The location of the house was perfect. We came to Orlando to go to Legoland and it wasn’t that far from this location. I honestly wish I could live in this house lol.
2023 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you! For taking the time and leaving this awesome review, I’m happy everything was as expected, cleanliness is one of our top priorities, and I’m happy you liked all the appliances I just had everything in the house replaced last September, plus new updates coming for Christmas, Thanks again and hope you stay with us again soon.
宿泊者限定の口コミ

10/10 (非常に良い)

Barbie J.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Repeat customers

This is our second time staying at this home. And we will be back again. The house is perfect. Beds are comfy. Quiet. Convenient to stores. And your backyard is the green of hole 2. Great walking area. And having David (manager) on property for any issues (I didn’t have any) is an extra plus.
2025 年 1 月に 14 泊滞在
パートナーサイトからの口コミ

10/10 (非常に良い)

Jamilliah

AWESOME STAY!

Me and my family enjoyed our stay at this amazing home. The house was clean and cozy. I loved the up to date appliances in the home. Very nice and peaceful location. Very comfortable stay...me and my family plans were to go to legoland and which it wasn't that far away from the home. If I had the opportunity to book this home I will do it all over again. Very good experience!
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 4 日)
From the owner: "Thank you! Jamilliah for taking the time and leaving a review. I really appreciate it. I’m happy everything was as expected, I and my team work extra hard work to give our guests a 5-star experience. We also enjoy the quiet and clean community, which is only a short drive away from Legoland. Hope you come, and visit us soon. We love to have you back."
宿泊者限定の口コミ

6/10 (普通)

Gary

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : コミュニケーション
Property was lovely with nice pool and comfortable beds. Good location for parks too. Communication to resolve a few issues was very poor. I ended up having to fix a dishwasher issue , replace battery in smoke alarm and we were left with a light fitting hanging from the ceiling by the wires after it had come loose following an A/C leak. It was still like that when we left after reporting it over a week earlier and a few reminders. Not what you want on holiday.
2025 年 7 月に 15 泊滞在
Southern Dunes Golf Home: Pool & Covered Patioからの返信 (投稿日 : 2025 年 9 月 3 日)
From the Owner: **Thank you for your feedback and for highlighting the pool, comfortable beds, and convenient location. I sincerely apologize for the maintenance issues and delays you experienced, as this is not the standard we strive to provide. The dishwasher concern appeared to be related to the timer mode set during your stay and was thought to be resolved within minutes. Our smoke alarms are wired in, and the A/C was repaired as soon as a technician was available the following morning.Since then, we’ve addressed the concerns raised and also improved our communication process to ensure quicker responses going forward. Thank you again for staying with us, and I wish you all the best in your future travels.**
宿泊者限定の口コミ

10/10 (非常に良い)

Mildred R.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Spring Break 2024 family getaway

We had a great time! The house was beautiful, roomy, comfortable and quiet. My grandchildren loved the pool. We enjoyed visiting Central Florida especially Aquatica in Orlando. The grocery stores and fast food restaurants were so close, too! I believe the house could use fresh paint and deep cleaning the carpet in the stairs but it doesn’t interfere with the comfort and convenience.
2024 年 4 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 5 月 9 日)
From the owners: "Mildred, Thank you so much for the 5-star review! We take great pride in our properties and greatly appreciate your positive review. I am happy to hear your grandkids loved the pool and you enjoyed Central Florida. Our Housekeeper does a fantastic job of cleaning between each guest and yes our yearly deep cleaning is coming up. Plans to updates are scheduled for the House inside and out. We would love for you to come visit us again."
宿泊者限定の口コミ

8/10 (良い)

Lisa A.

良かった点 : チェックイン、コミュニケーション
気になった点 : 掲載情報の正確さ

Legoland get away

Owner was great and enabled prop mgr to get what we needed. My BIG complaint is that the property was advertised as 10 minutes from Legoland and it was almost 30 mins!!!!
2023 年 9 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 10 月 4 日)
From the owner: "Thank you! Lisa for taking the time and leaving a review. I really appreciate it. I’m sorry there was a misunderstanding with parks, time and distance from the property, but we never advertise time, time can change depending on the time of the day. Legoland is advertised as 16.3 miles from the property, and yes address is not send until full payment is made and close to the check in date for safety purposes."
宿泊者限定の口コミ

10/10 (非常に良い)

Elizabeth F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Cozy stay

Perfect house for my family. We were 8 people including 2 children and we all fit very well. The twin beds are wide enough for an adult. Nice neighborhood, clean house and very well equipped. The only thing that I would point out is that we didn't feel the pool was heated enough since the temperature of the water was a little lower than expected, other than that everything was fine.
2023 年 3 月に 3 泊滞在
宿泊者限定の口コミ

6/10 (普通)

Nikki B.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション

Good place for family

House is basic but clean. Pool heater was never turned on. Hot tub was nowhere. Drinking water has terrible taste and odor. Host should provide a Brita filter. No salt and pepper but other kitchen stuff fine.
2024 年 12 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 12 月 30 日)
Hi Nikki, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:-For clarity, we do not have a hot tub, nor is one mentioned in our listing. We always recommend that guests carefully review the listing details to ensure their expectations are aligned with what is offered.-We also apologize for the delay in activating the pool heater. When heating is requested last minute, it can sometimes result in a delay. However, we are actively working to streamline this process and prevent such issues in the future.-Regarding drinking water, our refrigerator does not have a water dispenser, and unfortunately, we no longer provide a Brita filter, as the one we had was not being used. -We also apologize for the oversight of salt and pepper and will ensure both are fully stocked for future guests.Your feedback is invaluable in helping us enhance the guest experience. Thank you for choosing our property, and we would be delighted to host you again in the future.
宿泊者限定の口コミ

10/10 (非常に良い)

Sheryl L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Very nice and clean

The only negative thing I have to say is that the downstairs toilet seat was cracked and broken. It didn't get fixed while we were there, and one person in our party sat on it and got pinched badly, and also got cut and was bleeding. Hopefully it is fixed by now. Otherwise, everything was great!
2025 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 4 月 3 日)
From the owner: "Thank you for your feedback and for bringing this to our attention. I sincerely apologize for the issue with the toilet seat and any discomfort it caused. Guest comfort and safety are my top priorities, and I regret it wasn’t addressed in time. The issue has since been resolved. We appreciate your stay and kind words, and we’d love the chance to provide you with a flawless visit in the future."
宿泊者限定の口コミ

2/10 (非常に不満)

Lisa S.

気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Haines City Home

Very disappointed with this home. Rented on VRBO but was then sent to Evolve. Tried to communicate several times with the contact name and email I was given, with no response. After trying 1 more time, he said he never got a message even though I showed he "read" the message. Upon entering, it looked decorated pretty decent but it was dirty, smelled, huge cobwebs, filthy carpet and every window and shower had mold on them. Traffic was HORRIBLE! The Florida rental license was also expired. Would never stay here again! Have done vacations rental for many years and have NEVER written a bad review! Very Disappointing that we paid so much for an extremely gross place.
2025 年 3 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 3 月 14 日)
From the Owner; hi Lisa, We’re sorry to hear that your stay did not meet your expectations. We take guest feedback seriously and strive to provide a clean and comfortable home for all visitors.While we appreciate you bringing these concerns to our attention, we wish you had reached out during your stay so we could promptly addressed any cleanliness or maintenance issues.The property was cleaned twice before you checked in, and I have pictures of how it was before your check-in.Regarding communication, we work through Evolve to manage reservations, and we regret any confusion or delays in responses. We ensure compliance with local regulations, and any discrepancies are promptly addressed we are and have been up-to-date with all licensing.Regarding the traffic, it can indeed be challenging in certain areas of Florida, though this is unfortunately beyond our control.While we understand that this stay wasn’t ideal for you, we remain committed to providing a great experience for future guests just like we have been doing.
宿泊者限定の口コミ

2/10 (非常に不満)

Lavonia A.

良かった点 : チェックイン、ロケーション
気になった点 : コミュニケーション

Unacceptable and unsatisfactory experience

With 40 and 50 degree weather, we had no heat. Had to use the oven for a little heat and buy space heater. Lukewarm water in master shower and had to leave the house to take a hot shower. We had to wear coats in the house to stay warm. The toilet ran on and off all day and night and couldn’t sleep for that. A shattered tv screen in one bedroom. A very bad experience and don’t want to rent there anymore if we had to stay with that home owner. The house needs to be updated.
2023 年 1 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 2 月 12 日)
Hi Lavonia, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We were disappointed to hear your feedback and want to take a moment to address your concerns. - We promptly responded when you reached out about the broken TV. We explained that a new TV was on the order as the previous guests had broken it. You expressed your dissatisfaction, so we went out, purchased another TV, and brought it to the home for you to use. - As noted in our Welcome Book, along with the instructions on how to operate the heating system, should the doors be left open for any amount of time, the heat will automatically turn off. However, when you reached out, we sent an HVAC technician to the home who confirmed the heating system was functioning correctly. - When you later reached out and mentioned issues with the hot water, went back to the property with a water thermostat, and determined the hot water was registering at the commercial temperature of 110 as opposed to a residential temperature of 125. The property manager also determined there were no issues found with the toilet. - While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!
宿泊者限定の口コミ

2/10 (非常に不満)

lynn r.

良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ

Family holiday sadly spoilt by accommodation!

Not one of the best experiences we have had, on arrival the code was not correct so couldn’t gain access, after 9hr flight you don’t really want to have to start dealing with. The pool was full of debris and not very clean, the price of heating the pool is astronomical at $500+ dollars, garden furniture could have done with some cushions. Sofa was dirty with marks down one side and crumbs and muck left from previous guests!! There was also a problem with ants in the living room, master bathroom and bathroom, unfortunately this was highlighted with David, but unfortunately he didn’t even have the decency to contact us back…. I have stayed in other Southern Dunes villas and unfortunately this is in need of some desperate updating especially for the price. The house had a really damp musty smell which air fresheners didn’t shift…. So really think about what you’re booking
2024 年 10 月に 14 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 11 月 19 日)
Lynn, thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your stay. Regarding the access code issue, we understand how frustrating that must have been after a long flight. Unfortunately, the recent back-to-back hurricanes in the area caused unexpected power disruptions, which impacted our systems. However, we will review our procedures to prevent this from happening again. Cleanliness is one of our top priorities, and we take it very seriously. We have detailed documentation and photos taken after every cleaning done before a guest’s arrival, so I will review these to better understand what may have gone wrong in this instance. Regarding the issue with ants, it’s worth noting that many properties in Southern Dunes, including ours, faced similar challenges after the recent hurricanes, which can disrupt pest control efforts. Even so, I regret that this wasn’t resolved promptly, and I apologize for the lack of communication from David. That is not the level of service we strive to provide. David is very good and always on top of everything that needs to be taken care of.We take cleanliness very seriously and are committed to maintaining high standards. I will review the documentation from our cleaning team prior to your stay to investigate what may have gone wrong. The presence of ants is something we continuously manage, but the hurricanes did disrupt pest control efforts across the region. We apologize that this issue wasn't resolved promptly and for any lack of communication on our end. This is certainly not the level of service we aim to provide. We are always working to update our property to ensure a comfortable experience for our guests. Recently, we installed a smart indoor air monitor to help control air quality and humidity levels, which may have been affected by the recent storms. We'll review the data to ensure everything is functioning correctly. Thank you again for your valuable feedback. We are committed to making improvements and hope to provide a better experience for future guests. We appreciate your understanding during what has been a challenging time for the region.
宿泊者限定の口コミ

10/10 (非常に良い)

Jartavious C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Enjoyed our stay

Very clean property next to multiple restaurant very enjoyable definitely recommend for future vacations!
2022 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 1 月 16 日)
From the owner: "Thank you for the review! I’m happy you enjoyed your stay."
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