Jamesport 4BR | Near Beach & Wineries

Hi Ellen, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:- We were surprised by your comments about cleanliness, as our cleaning team didn't note any significant issues after your departure. However, we understand that spiders and insects can be a challenge in this area during certain times of the year, and we'll be more vigilant in addressing this- We apologize for the oversight with the extra garbage bags. While the kitchen pail was lined, we should have left additional bags and will ensure this doesn't happen again- We’re sorry to hear about the issues with the grill. We have removed the mouse and will continue to monitor this closely to prevent it from happening again- The upstairs A/C unit did have some dust buildup, which has since been addressed. We can confirm that there was no mold, but we'll continue to keep an eye on this- We pride ourselves on the quality of our mattresses and pillows, though we understand comfort is subjectiveThank you again for providing such detailed feedback. We've addressed your comments with the relevant teams so that future guests will receive the exceptional service we strive to provide. We hope to have the opportunity to host you again soon!