"namaste" is a Charming, Comfortable 2 Bedroom Holiday Home

Thank you for your review. Unfortunately there was a miscommunication in the office and with a previous last minute booking at this property, the cleaners were not advised that this property required cleaning prior to you booking the property for your sister arriving on Friday night. We received a phone call which was recorded as being received between 11.30 and 12.00 midnight. We contacted your sister first thing on Saturday morning to apologise. Your sister sent photos and confirmed that the two single beds had not been slept in and that they were able to use them. We arranged for our cleaners to go in first thing Saturday morning. The cleaners would have been there for a maximum of 2 - 2.5 hours. This was obviously an error in our system and we immediately reimbursed you for one night's stay. We are not responsible for any service fees that you paid Vrbo but refunded you one night's stay for the inconvenience caused. From the text message we received from your sister you were arriving at 11.00 am and the cleaners would have almost completed their clean by the time you drove up from Brisbane. This was completely out of the norm for our company and once again we apologise for the inconvenience. We rectified the issue as quickly as we could. This is the first time that we have missed a clean and human error was the cause of the problem. The property is situated within a few minutes drive of the Caboolture Hospital and is well patronised with good reviews.