2/10 (非常に不満)
Gabby B.
2024年1月22日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Canceled our reservation day of
My team and I were flying out from Victoria and booked this place 3 months in advance and the day of I messaged Tyler and asked for the check in information and 5 minutes later I got an email that said our reservation had been canceled and refunded.
So my team and I had no where to go and search for hours to find another place once we had landed in Edmonton. I messaged Tyler and asked him why he canceled our reservation and all he said was the pipes were frozen.
I was extremely disappointed with his answer as all it was was, “I apologize”. He clearly knew weeks in advance that the pipes were frozen as we went to edmonton when is was only -15 and the previous weeks it had been -40.
If you book this place be aware that you could have your reservation canceled the day of and have no where to stay.
Gabby B.
2024 年 1 月に 3 泊滞在
